Our SinglePoint team can make an assessment over the phone and help people access the support they need when they need it. We work closely with GPs, community nurses and out of hours doctors as needed to manage the situation. If required expert nurses or other professionals may visit at home to respond.
Working as part of our Hospice in the Home services, SinglePoint guides those who need us every step of the way helping people stay at home when that is what they choose. This is possible thanks to the help and generosity of our donors, you can make a donation here.
The My Care Choices Register can hold key information about an individual’s diagnosis, condition and the medical treatment they are receiving, in addition to recording their wishes about their care. We work closely with local GPs and other health and social care professionals to promote and support its use.
The SinglePoint Virtual Ward provides personal care and support to people in the last weeks of life, helping with all hygiene needs such as washing and mouth care, as well as providing support to the family, in the comfort of their own homes.
We are currently working with Bluebird Care to provide the Virtual Ward service and to support more people in need across north east Essex. Depending on their needs, patients can be supported up to four times a day. Read more about this partnership.
St Helena's Virtual Ward provides:
• Personal care visits provided up to four times a day
• Access to support and resources to help with physical, emotional, social or spiritual issues
• Up to 18 patients and families can be supported at any one time for up to six weeks
• We can help facilitate discharge from hospital if home is the patient's preferred place of care
Care is provided by our team of healthcare assistants who are experienced in end of life care and also by staff from Bluebird Care. Care is overseen by our registered nurses. Patients and their families are further supported by SinglePoint and our other Hospice in the Home services, providing advice and support over the phone 24/7; and if needed, our team of doctors, occupational therapists, physiotherapists, therapy assistants, counsellors, and spiritual care team.
The aim of the Virtual Ward is to help patients remain at home if that is their preferred place of care, and to prevent unwanted or inappropriate admission to hospital or hospice.
Prior to a patient being accepted into the service, an assessment will be made by a St Helena nurse to explain how the service works and the type of support St Helena can offer you.
Virtual Ward care is available for up to six weeks. If care is required for a period longer than 28 days, the SinglePoint nurses will have to refer on to an alternative care provider which will be done with your knowledge and consent. You will continue to receive support from St Helena even if your personal care ceases.
You can contact SinglePoint at any time, 24/7, for advice and support if required. Just call 01206 890 360.
All of our Hospice in the Home services are available for people in north east and mid Essex with the exception of Virtual Ward which is not available in mid Essex, but a similar service is provided in this area.