01206 890 360
SinglePoint is our 24/7 telephone advice line available for individuals facing incurable illness, their families, friends and carers. You can call SinglePoint on 01206 890 360 to refer into any St Helena service or to call for help, information or for support to coordinate other health and social care services.
Our SinglePoint team can make an assessment over the phone and help people access the support they need when they need it. They work closely with the GP, community nurses and out of hours doctors as needed to manage the situation. In a crisis our expert nurses or other professionals may visit at home to respond.
Working closely with our Hospice in the Home services, SinglePoint guides those who need us every step of the way helping people stay at home when that is what they choose. This is possible thanks to the help and generosity of our donors, you can make a donation here.
The My Care Choices Register can hold key information about an individual’s diagnosis, condition and the medical treatment they are receiving, in addition to recording their wishes about their care. We work closely with local GPs and other health and social care professionals to promote and support its use.
The SinglePoint Virtual Ward provides personal care and support to people in the last weeks of life, helping with all hygiene needs such as washing and mouth care, as well as providing support to the family, in the comfort of their own homes.
St Helena's Virtual Ward provides:
• Personal care visits provided up to four times a day
• Access to support and resources to help with physical, emotional, social or spiritual issues
• Up to 18 patients and families can be supported at any one time for up to six weeks
• We can help facilitate discharge from hospital if home is the patient's preferred place of care
Care is provided twice a day by our team of healthcare assistants who are experienced in end of life care, this is overseen by our expert nurses. Patients and their families are further supported by our SinglePoint service, providing advice and support over the phone 24/7; and if needed, our team of doctors, occupational therapists and physiotherapists, counsellors, and spiritual care team.
The aim of the Virtual Ward is to help patients remain at home if that is their preferred place of care, and to prevent unwanted or inappropriate admission to hospital or hospice.
Prior to a patient being accepted into the service, an assessment will be made by a St Helena nurse to explain how the service works and the type of support St Helena can offer you.
St Helena is currently working with Bluebird Care to provide this service and to support more people in need across north Essex. Depending on their needs, patients can be supported up to four times a day. You can read more about this here
Care is available for up to six weeks. If care is required for a period longer than 28 days, the SinglePoint nurses will have to refer on to an alternative care provider which will be done with your knowledge and consent. You will continue to receive support from St Helena even if your personal care ceases.
You can contact SinglePoint at any time, 24/7, for advice and support if required. Just call 01206 890 360.
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566