SinglePoint is our 24/7 telephone advice line available for individuals facing incurable illness, their families, friends and carers. You can call SinglePoint on 01206 890 360 to refer into any St Helena service or to call for help, information or for support to coordinate other health and social care services.
Our SinglePoint team can make an assessment over the phone and help people access the support they need when they need it. They work closely with the GP, community nurses and out of hours doctors as needed to manage the situation. In a crisis our expert nurses or other professionals may visit at home to respond.
Working closely with our Hospice in the Home services, SinglePoint guides those who need us every step of the way helping people stay at home when that is what they choose. This is possible thanks to the help and generosity of our donors, you can make a donation here.
The My Care Choices Register can hold key information about an individual’s diagnosis, condition and the medical treatment they are receiving, in addition to recording their wishes about their care. We work closely with local GPs and other health and social care professionals to promote and support its use.
The SinglePoint Virtual Ward provides care and support to patients at home for a period of up to two weeks.
The service offers two visits a day from our healthcare assistants to patients with personal care needs, helping with all hygiene needs such as washing and mouth care, as well as providing support to the family.
Our healthcare assistants report directly back to SinglePoint nurses, meaning we can supplement visits with clinical support if someone is running into difficulty between visits.
Prior to a patient being accepted into the service, an assessment will be made by a St Helena nurse to explain how the service works and the type of support St Helena can offer you.
If care is required for a period longer than 14 days, the SinglePoint nurses will have to refer on to an alternative care provider which will be done with your knowledge and consent. You will continue to receive support from St Helena even if your personal care ceases.
You can contact SinglePoint at any time, 24/7, for advice and support if required. Just call 01206 890 360.