Our Bereavement support team can be contacted Monday to Friday 9.00am to 5.00pm.

St Helena
Bereavement Support
The Joan Tomkins Centre
Barncroft Close
Colchester
CO4 9JU

Telephone: 01206 984 274

Deaf or hard of hearing British Sign Language (BSL) users can contact us via our website using a BSL Live button. This will connect you to a Registered BSL interpreter from the SignVideo relay service who will interpret the call. 

If you are a BSL user and wish to contact the Hospice or Our SinglePoint service please use the button below to connect. View more information and FAQs about this service.

We also have on-demand video remote interpreting which means staff will be able to communicate with deaf residents/visitors as and when needed on the spot. 

This service is available 24/7 365 days a year.

Creation Station in support of St Helena offers a wide range of hands-on art and craft classes and groups for adults and children of all ages across Colchester and surrounding areas.

100% of the profits from Creation Station Colchester goes back to St Helena. 

To find out about all of the courses available, including arty birthday parties and after school clubs please call or WhatsApp 07748 333 019 or email contactus@thecreationstation.co.uk 

Our finance team can be contacted Monday to Friday, between 9.00am and 5.00pm.

St Helena Finance
Units 1 & 4 The Atrium
Phoenix Square
Wyncolls Road
Colchester
C06 9AS

Telephone: 01206 931 450

Our fundraising team can be contacted Monday to Friday 9.00am to 4.30pm.

Cash or cheque donations can be made at the fundraising office during the above hours. 

If you are posting a cheque donation please include a note including your details and let us know how or why you are making the donation so that we are able to thank you and register your donation correctly. Do not send cash in the post. 

St Helena Fundraising Office
Unit 6 The Atrium
Phoenix Square
Wyncolls Road
Colchester
CO4 9AS

Telephone: 01206 931 468
Email: fundraising@sthelena.org.uk

Our lottery team can be contacted Monday to Friday between 09.00am and 5.00pm.

St Helena Lottery
Unit 6 The Atrium
Phoenix Square
Colchester
CO4 9AS

Telephone: 0800 285 1390
Email: lottery@yourhospicelottery.org.uk

Visit the Your Hospice Lottery website

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the marketing team directly on 01206 931 464.

For urgent out of hours media enquiries please contact the hospice reception on 01206 845 566, leave your contact details and ask for the chief executive to call you back.

To contact our marketing team by email: marketing@sthelena.org.uk

Our People and Culture team (formally HR) and recruitment team can be contacted Monday to Friday between 9.00am and 5.00pm.

St Helena People and Culture Team
Units 1 and 4 The Atrium
Phoenix Square
Wyncolls Road
Colchester
CO4 9AS

Telephone: 01206 931 450
Email: recruitment@sthelena.org.uk

Radfield Home Care in support of St Helena provides a high-quality home care service in the Colchester, Frinton and Clacton areas to help enable older people to live independently at home for as long as possible.

To find out more about the range of services provided, or for a free, no obligation consult, please call 01206 646822 or email the team at colchester@radfieldhomecare.co.uk

Our retail team can be contacted at our retail office in Stanway Monday to Friday between 9.00am and 5.00pm.

St Helena
Unit 1-2 Angora Business Park
Peartree Road
Stanway
Colchester
CO3 0AB

Telephone:  01206 890 165
Email: retailadmin@sthelena.org.uk

Our SinglePoint advice service can be contacted 24/7 on 01206 890 360

St Helena SinglePoint
Barncroft Close
Highwoods
Colchester
CO4 9JU

Telephone: 01206 890 360

Facebook - St Helena
Instagram - @StHelenaHospice
Twitter - @StHelenaHospice
LinkedIn - St Helena

The hospice can be contacted 24/7 on 01206 845 566. Phone calls can be made to patients at any time of day.

St Helena
The hospice
Myland Hall
Barncroft Close
Highwoods
Colchester
C04 9JU

Telephone: 01206 845 566

You can find the latest guidance about visiting on our coronavirus page

St Helena has partnered with commercial cleaning company Total Clean to provide a high-quality cleaning service to commercial businesses in Colchester, at cost effective prices. 100% of the profits from Total Clean in support of St Helena Hospice will be reinvested back into the hospice.

To find out more about the range of services provided, or for a free, no obligation consult, please call 07729 045 161 or email lorraine.cheal@totalclean.co.uk

There are currently no set visiting times at the Hospice and you are free to visit anytime you wish throughout the day or night.

However, if you are showing symptoms of Covid-19 and/or feeling unwell, please do not visit the Hospice.

You can find more information on what to bring with you when visiting the Hospice, overnight stays, transport links and parking, and our guidance on visiting with pets here. 

Our volunteer services team can be contacted Monday to Friday between 9.00am and 5.00pm.

St Helena Volunteer Services
Units 1 and 4 The Atrium
Phoenix Square
Wyncolls Road
Colchester
CO4 9AS

Telephone:  01206 931 466
Email: volunteer@sthelena.org.uk

Comments, complaints or concerns can be raised confidentially with any member of staff, or the Director of care, and as part of the process, we will agree with you how you would like your concern managed. Comments, complaints or concerns can be made in the following ways:

• By phone: Call 01206 845 566
• By letter: Please write to Director of Care, St Helena, Myland Hall, Barncroft Close, Colchester, CO4 9JU
• By email: to enquiries@sthelena.org.uk 
• Record a complaint online here

It is not mandatory to give your contact details, however if you do not give us your details, we cannot respond to you. 

Our complaints procedure and concerns procedure can be read here and this includes what you should do if you are unsatisfied with the outcome of your complaint.

Complaints can also be made directly to the Suffolk and North East Essex Integrated Care Board (ICB) Patient Advice and Liaison Service (PALS) team at their website.

We take all complaints seriously and if you would like to make a complaint on how we raise funds from any of our income generation activities, you can do this by contacting the relevant department below:

Fundraising

Call: 01206 931 468
Email: enquires@sthelena.org.uk

Fundraising complaints procedure

Lottery 

Call: 0800 285 1390
Email: lottery@yourhospicelottery.org.uk

Lottery complaints procedure

Retail

We are always looking to improve our customer service and we welcome your feedback. Comments, complaints or concerns can be raised confidentially with any member of staff, or the head of retail, and as part of the process, we will agree with you how you would like your concern managed. 

Comments, complaints or concerns can be made in the following ways:
By phone: 01206 890 165 – Monday to Friday 9.00am - 4.30pm
By email: retailadmin@sthelena.org.uk
By post: St Helena, Unit 1-2 Angora Business Park, Peartree Road, Stanway, Colchester, CO3 0AB

A member of our retail support team will respond to all complaints raised via these channels within two working days. It is not mandatory to give your contact details, however if you do not give us your details, we cannot respond to you directly.

Our complaints and concerns procedure can be read here and this includes what you should do if you are unsatisfied with the outcome of your complaint.
 

You can also write to the address below:

St Helena Income Generation 
The Atrium 
Phoenix Square
Wyncolls Road
Colchester
Essex
CO4 9AS