Our SinglePoint phone line is available 24/7 for patients, families and carers. You can call 01206 890 360 any time for help and advice, or to make a referral to a St Helena service.
Working as part of our Hospice in the Home services, SinglePoint guides those who need us every step of the way helping people stay at home when that is what they choose. This is possible thanks to the help and generosity of our donors; you can make a donation online.
The My Care Choices Register can hold key information about an individual’s diagnosis, condition and the medical treatment they are receiving, in addition to recording their wishes about their care. We work closely with local GPs and other health and social care professionals to promote and support its use.
We are currently working with Bluebird Care to provide the Virtual Ward service and to support more people in need across north east Essex. Depending on their needs, patients can be supported up to four times a day. Read more about this partnership.
Prior to a patient being accepted into the service, an assessment will be made by a St Helena nurse to explain how the service works and the type of support St Helena can offer you.
Virtual Ward care is available for up to twelve weeks. If care is required for a period longer than this, the SinglePoint nurses will have to refer on to an alternative care provider which will be done with your knowledge and consent. You will continue to receive support from St Helena even if your personal care ceases.
You can contact SinglePoint at any time, 24/7, for advice and support if required; just call 01206 890 360.
All of our Hospice in the Home services are available for people in north east and mid Essex with the exception of Virtual Ward which is not available in mid Essex, but a similar service is provided in this area.
504 patients referred to the Virtual Ward last year
45,554 calls received by SinglePoint last year
When you make a donation to St Helena Hospice, we are charged transactional fees by other companies, including fees for processing payments made to us, looking up addresses and validating bank account details.
We are very grateful to our donors who offer to offset some of these fees with a minor addition to their total amount. This is however completely optional and we are very grateful for your support whether or not you choose to contribute to processing fees.Close
We are able to claim an extra 25p on every £1 on your donation amount for no extra cost to you, as long as you are a UK tax payer; have paid enough income tax or capital gains tax in that tax year; and are donating your own money. If you pay less income tax and/or capital gains tax than the amount of Gift Aid claimed on all of your donations in that tax year it is your responsibility to pay any difference. For more information about Gift Aid, please visit https://www.gov.uk/donating-to-charity/gift-aid