SinglePoint

SinglePoint is a 24/7 advice and support helpline which helps to coordinate care for those in north Essex who may be in the last year of life or who have specialist palliative care needs.

SinglePoint works alongside other health and social care services such as GPs, community nurses and hospital specialists.

Members of the public, patients, relatives, carers, GPs and other medical and health and social care professionals can also get expert advice over the phone 24/7.

For advice please phone SinglePoint on 01206 890 360

Most cases can be dealt with over the phone, however in some circumstances a home visit can be offered if the need is urgent.

The SinglePoint number can also be used for referrals into St Helena services or you can refer online. Please note that when a patient is added to the My Care Choices Register they are not automatically referred to St Helena, a separate referral is required to access our services.

Virtual Ward

The SinglePoint Virtual Ward is a nurse-led service that supports patients being cared for in their own homes with intense multiple needs at a time of crisis at the end of life. The aim of this increased support is to maintain patients in their usual place of residence by offering twice daily personal care visits and to prevent inappropriate admission to an acute setting. The service can also facilitate discharge from hospital where home is the preferred place of care.

Patients are monitored regularly by a SinglePoint nurse and have access to the range of services provided by St Helena, including occupational therapy. Those caring for the patient are also supported.

Referral criteria

• The patient will be in a crisis situation at end of life as recognised by a professional.

• The crisis may be physical, social, emotional or spiritual and the enhanced care delivered by the SinglePoint Virtual Ward will give those affected the resources and support in an intensive, time framed way and help to alleviate distress for the patient and family.

• The patient’s preferred place of care will be their usual place of residence and they do not wish to be admitted to another place of care, including hospital.

• The patient is in hospital with a desire to be discharged home to die and care needs are complex and unstable.

• The patient does not have an existing care package. If they do, then a referral should be made to St Helena and support services will be arranged in the normal way.

To refer a patient please call SinglePoint on 01206 890 360.

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

Retail

To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566