eCommerce Assistant - Maternity Cover

Application deadline: 17th October

Job details

Here at St Helena, we believe that everyone living with an incurable illness has the right to live and die with choice, compassion and dignity. Working for St Helena is a privilege and we believe that there are not many companies you could work for that make such a difference to the local community.

St Helena Hospice is seeking an eCommerce General Assistant, to work in the eCommerce team on a fixed term contract to cover Maternity leave.

The role is for a 37.5 hours per week working Monday to Friday, 9am to 5pm

Location

St Helena, Colchester, CO3 8PH

What we’re looking for

We are looking for a motivated and proactive individual to join our team. If you thrive in a fast-paced digital environment, enjoy supporting online retail operations and have a keen eye for accuracy, we would love to hear from you.

The key priorities of an eCommerce General Assistant are:

• To source items from donated goods and proactively promote and sell these items online to help meet the retail sales and online income targets and to ensure the best income is achieved for donated items.
• Operate within the guidelines of the St Helena finance team and ensure good financial practice is maintained.
• Provide an efficient service to donors, volunteers, supporters and the retail team of St Helena.

Responsibilities:

• Place items for sale on relevant online market websites in compliance with eBay, Etsy, St Helena and any other online selling platform policies and procedures, in order to maximise income by providing an effective description of products as well as good quality photographs to enhance the sales potential.
• Monitor the auctions and process sale items to buyers. Ensure excellent customer service is provided online, customer queries are responded to promptly and ensure customer feedback is encouraged to increase the profile of St Helena.
• Packaging the items that sell to ensure safe delivery of items to the customers.

Skills:

• Strong organisational and planning skills
• Excellent interpersonal and social skills
• Time management skills to prioritise tasks effectively
• Advanced keyboard skills to ensure accuracy of data input
• Desirable - knowledge of brands with a high value

St Helena may elect to bring forward the closing date for this vacancy in the event we receive the desired volume of applications. You are therefore encouraged you to submit your application early if you wish to express an interest in this opportunity.

Additional information

St Helena Hospices’ core values and behaviours will be embedded in our recruitment, our training and development review and our decision making process.

Training and competencies within the specialities, as well as on-going support and professional development, will be tailored to meet your individual needs.

Whether you are newly qualified or an experienced practitioner, we want to meet you and discuss the possibility of you joining this great team.

Job Types: Full-time, Temporary, Maternity Cover