With new visiting restrictions at The Hospice comes a new role in the shape of Meet and Greet volunteer Liz Karn.

Pre-lockdown, Liz had been a dedicated volunteer on the ward and in the kitchen, helping out where she was needed and chatting to patients. Now, although you can’t see her smile behind her mask, once a week she welcomes people arriving to visit their loved ones. Liz explains:

At the moment, visiting is by appointment only and there is a procedure to follow. I welcome them and if they haven't been before, I explain there are certain restrictions. Visitors have to sanitize their hands and I kit them out with PPE; masks, gloves and an apron.

They sign in and say what time they've arrived. They only have 90 minutes, which is strict and it has to be adhered to. I then make sure the patient is ready to greet their visitor, so I go through and ask the nurses, and then I escort the visitor into their room.

I remind them that they have to stay in the rooms. If they need to speak to a nurse or anybody they have to press the buzzer in the room.

So it is very strict and although it is a very changed place, it's a very important place. And everybody is doing their best.

Because I had previously had a couple of my dear friends in The Hospice, when I was Lady Captain of Braintree Golf Club last year I decided that my charity of the year would be St Helena. One of its ambassadors, Graham Miller, had presented at the Golf Club on my first day as Lady Captain and he told us all about St Helena, and everybody was so supportive.

During that year I put on lots of different events for fundraising and sold many Christmas cards. I had an ABBA tribute night where 120 people came, and John Snow, a member of Braintree Golf Club, did a 100 mile cycle for St Helena. In total we raised about £11,000 so three new beds were purchased - I'm very proud of what I achieved.

15 months ago, I closed my business supplying branded clothing and promotional corporate gifts which I ran for 33 years. And after my Lady Captain’s year, as I had a lot of time on my hands, I decided that I would like to do some volunteering with The Hospice.

I started straight away and I've done a full year now. I've really enjoyed it and I am quite adaptable, helping either on the ward or in the kitchen. When we locked down and we couldn't go in, that was a real hole in my life. I’m glad to be back now. 

We can't really have much contact with the patients anymore which I really miss because that was the part of the job that I really enjoyed; sitting with them, talking, and giving them my time, which was lovely.

But everybody at The Hospice is so lovely; I can't talk enough about them. It is an amazing place and everybody that comes in to visit, I just say to them, your beloved ones are in the best hands.

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

Retail

To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566