Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468
Treating me as a human

Treating me as human

Dennis is really proud of his daughter Zena who will be raising funds for St Helena by taking on 10k just six months after starting running.

He said: “I appreciate all the people who have ever put money in a pot for St Helena. When I was referred to the Hospice, I didn’t know what to expect, but it’s brilliant. It makes you feel so relaxed. 

“Within two days I was a different person after being in here because of their care; they can’t do enough for you in the middle of the night or during the day. The gardens are beautiful to sit in when it’s nice weather - it’s turned me around. Everyone says if there is anything I want, to just ask. 

“They treat you like a human being and not just a number. I didn’t know much about hospices and I can speak about it a lot clearer now; people need to understand you are not sent here to die; you are here for people to take care of you. It’s a great feeling and has made a huge difference to how I feel and the way my body is reacting. It puts you at ease.”

Zena, who is excited about the challenge, said: “I’m doing it for St Helena because since my dad has been in the Hospice, I’ve just found everyone to be nothing but helpful. Nothing’s too much trouble. It feels like home; it’s just amazing what they do here. 

“When dad first got here, after about two hours he asked when he could go home. He didn’t want to be here; he didn’t want any help. But then when he saw they were treating him as a human and saying you can do what you want; if you want a cigarette, have one, if you want a beer, have a beer. He settled right in and after two or three days he lit up and almost became himself again. For my mum that’s really amazing to see. If this place can help my dad, it can help anyone because my dad finds it hard to accept help.

“Izabella loves it. No one looks at her to say why is there a baby here. Everyone is happy to see her. Her favourite person in the world is grandad. As soon as she gets there she shouts ‘Grangrad!’ She knows where to find the swings and the ice cream and the restaurant. 

“We’ve met some amazing people who have been in and out of the Hospice for years - they have a boost and then go off again! The staff are amazing. They treat my dad like one of his friends would.”

And Zena's mum Jackie added: “It’s peace of mind knowing Dennis is being taken care of. I feel so much more relaxed. It’s so lovely here; everyone is working as a team. It’s peaceful and really calm. So I’m really proud Zena is raising money for St Helena.”

To sponsor Zena please visit her JustGiving page.

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

SinglePoint

24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566