"I'm not angry with St Helena, just frustrated that in his hour of need there was no bed"
Beverly Jacobs feels people who manage to get a bed at The Hospice are the lucky few. Her husband Geoff had been living with an incurable illness for three years, and after months of emergency hospital stays and A&E visits, was unable to be admitted to a bed at The Hospice. Beverly shares her frustration:
He said to me ‘how much more can I put up with this?’ He grabbed my hand and pulled me close and said ‘get me to The Hospice’.
St Helena’s SinglePoint gave us a great deal of help and support through that time. A wonderful woman tried to get him a bed but there wasn’t one available. SinglePoint was a lifeline at that time.
I was happy for him to be at home but it got to the point a couple of times where I couldn’t move him. He’d got up at night and fallen. I couldn’t pick him up, he was in pain and didn’t want me to touch him. I was his wife and I had to take it all; the anger, the strain.
I thought, naively, I would sit holding his hand and I’d mop his brow. But it’s not like that, he was in pain and his body was reacting in ways I didn’t know how to deal with. Unless you have a medical background, it’s hard to cope. And I had my girls to consider.
I tried to get help for him, tried to get him a bed. I’m not angry with St Helena, just frustrated that in his hour of need there was no bed. They’re swamped but there isn’t the funding there to support everyone. Everywhere you go, someone is affected by illness. There are only 15 beds for the whole area. They are stretched.
I gave the collection from Geoff’s funeral to St Helena because I can’t speak highly enough about SinglePoint. I don’t blame The Hospice, it’s the whole situation we found ourselves in.
People need to know you can’t assume a bed at The Hospice will be there when you need it the most.
On average, one person every week dies on the waiting list for a bed in The Hospice – we want to support more people when they need us most, but we need your help
To contact the St Helena Fundraising team, please telephone 01206 931468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566