Accessing hospice services may be difficult for marginalised people in our communities, but thanks to our Safe Harbour work, we’re breaking down barriers.

Debbie Pigeon is an outreach clinical nurse specialist funded by Macmillan Cancer Support for those who may struggle to seek help, including people who are homeless, have a history of drug and alcohol addiction or hoarding, people with a mental health problem, or who are living in deprivation, as Debbie explained:

“Traditionally, people from underserved groups have an opinion that ‘hospice’ means end of life. So when you mention the word, they think they’re going to die straight away. I introduce the idea of hospice to them early on and support them with symptom management, along with emotional, psychological, social and financial issues, so when they do deteriorate, they feel part of St Helena Hospice and feel safe that we’re going to support them.

“I love working in the community. I love making a difference for people. The most rewarding thing is building up trusting relationships because many of these people have traditionally been let down and lack trust in statutory services. My aim is to be alongside them throughout their illness so they can be supported with dignity until the end of their life.”

“I call her visits my ‘make me happy days’ because a lot of people I deal with say they are going to do something, but somebody puts the brakes on and it never happens. Debbie gets straight on it, boom boom boom. I trust her completely. I knew nothing at all about hospices before Debbie came. It did scare me. The best thing I can say about St Helena Hospice was it gave me the will to live. It did. No ifs and buts about it.” Steve

“Debbie came to see me first about five years ago. I was in a bit of a pickle with things that were going on. She would come round to my home and talk to me, ask me how I was feeling, how my day was, if I was in pain or anything. It was reassuring. She recommended I came to The Hospice for a little stay and thank goodness she did.” Julie

St Helena’s Safe Harbour project, run in collaboration with Macmillan Cancer Support, won the Innovation in Tackling Inequalities Award at the Hospice UK 2018 awards.

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email , Monday to Friday between 9.00am and 5.00pm.


To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.


24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566