Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468

Terry: [Describing the photo above] Eileen had bought these blankets for her and her husband George and they closed up with poppers. When Colin and I went for a visit she showed them to us, put one on and did it up - she looked hilarious! We were in knots laughing which explains the pictures of her.


Having already stated in their Wills to leave money to charity, Colin and Teresa (Terry) Wood decided to change their legacy to include St Helena, after seeing the care and dignity Colin’s mum Eileen experienced at the hospice before she died 10 days before her 89th birthday. This is their story…

Colin: She went very quickly, didn’t suffer, didn’t have any pain. She lost the use of her legs and that’s when we were concerned because up until then she was so independent, she could get around still. She had the oxygen but she could still get around. That’s what she wanted. But once she’d lost the use of her legs it was a completely different ball game; getting her up, moving her, which she really didn’t want. It’s quite hard to think about it now, very upsetting. So the chance of the hospice came up and she went in, which was really good. They looked after her so well, we’re so impressed with it, really impressed with it. It’s a shame people don’t realise what they do, and only realise what they do once they need that.

Terry: It was heart-wrenching, but the hospice took such amazing care, even after she passed away. We came back in the room and the nurses were still talking to her. It was just so respectful. The staff couldn’t do enough for you. I’d be at a loss as to how to praise it more.

Colin: It was 100%. And it was all the time, not just when we turned up. We knew they’d been looking after her. They phoned us when they really thought it was the time coming up. About half past three in the morning we went down there [to the hospice]. I got there about 4 o’clock and someone was actually sitting there with her, which was so lovely – it’s choking me up – because they didn’t have to, but they did. I have so much respect for them. And, as Terry said, when she did die they still talked to her as if she was still there. It really blows your mind they are that caring. They mean it and they are so genuine. It isn’t a front for anything, that’s just what they did. 


“They just gave us more money” 

Terry: And even after she’d gone they helped us with the undertakers. You’re in a state of shock. We knew she was going to die but it still was an unpleasant thing. We went back the next day and they went through all the stuff we needed to do, told us where we had to go, even silly things like the address of where you had to go to register the death in Colchester. This is specialist care and they absolutely deserve any amount of money that people can get for them. When we were clearing her house out, we spent ages taking photos and putting stuff on ebay.

Colin: A lot of it was old stuff that wasn’t worth anything, but people were very generous once we told them this was my mum’s stuff and we’re giving the money to the hospice; they just gave us more money.

Terry: Yes, a man bought an old radiogram off ebay for £10 and because I’d put on there it was for the hospice, he gave us £20!

Colin: My mum’s pots were out in the garden, not really looked after, mum just used to chuck bulbs in them. She had lots of pots and flowers and a woman asked what we were going to do with the pots. Well nothing, you can’t sort of give them away, they’re just garden pots mum inherited when she moved in there. We said take them and she took six pots and gave £30 for the pots! It’s just so lovely that when you do explain to people what you are doing it for, it’s so good. It’s when you educate people [about the hospice] they give the money across without hesitation and that’s what’s so sad is that they don’t all know.

Terry: We raised £425 with the bits of furniture and stuff like that. Once the house is sold, Colin and the rest of his family are going to give a lump sum donation to the hospice. We wanted to cover the care but then we were astonished at how much it cost to look after her for five days! Even if this goes some way towards maybe creating a place for somebody else who’s in our position. This is specialised. The nurses were great. They’d come over and give you a hug and see if you wanted tea or something. It was really hard seeing her like that.


“She knew it was coming” 

Colin: She kept her independence right up to the last couple of days, which was amazing really. It was so rapid, it really was, which wasn’t a bad thing because she knew she what she had and ‘let’s get this over with’. She didn’t wish herself away but she knew it was coming and it did come quick and, horrible to say it, but I’m pleased about that. I know she would have been pleased about that, I just knew her, I knew how my mum was and she would have dreaded hanging around.

Terry: My mum died from cancer about 15 years ago and didn’t have what Colin’s mum had, didn’t have that kind of care. I was horrified because when we found out about Eileen, I’d seen what my mum had gone through and I was so scared it was going to be the same for her. Fortunately, she didn’t have pain, which was marvellous. Her thing was the breathing which did get worse.

Colin: I think the thing is that the cancer just grew. When they discovered it, it was the size of a tennis ball and we were told it was going to gradually push across, push across, and she would stop eating because she wouldn’t be able to swallow. It never really got there. We did have a small thing where she said ‘I can’t eat anymore’, which was quite amusing. It was Christmas and she was saying ‘I’m having trouble swallowing’ and we thought oh no, this is the swallowing thing. So I cooked Christmas dinner and it just went! She didn’t have any problems swallowing then! Loads of it, and she had more potato! It was quite amazing.

Terry: One of her things was pie and mash, she was a fiend for the pie and mash…

Colin: An East Londoner. I used to take her to Walton. She said to me one morning when she thought she was having trouble swallowing, ‘you’d promised you’d take me for pie and mash and never got round to it’. But she found out it was thrush that she’d got and they gave her some stuff for the back of her throat, and it cleared it up so she could swallow again. So I had to get her to the pie and mash shop before she went into the hospice. She didn’t eat loads of it, but she did well. Good fun.


“And then she died...” 

Colin: And that was it really. And then she died, which was sad. But we’d all accepted it by then and she’d well accepted it by then which was a good thing because she had genuinely accepted what was going to happen.

Terry: She dealt with it better than me. I was with her one of the days in the hospice and the doctor was explaining something to her and I was worse than she was. She was rubbing my hair telling me not to be upset. You think it should be the other way round, it should be me comforting her, but…

Colin: That was the way she was. Something came along, you dealt with it, you accept it, you get on. Whatever it was in life, she’d always done that, so this was nothing different. My dad died six years ago so she was on her own. Yeah, she’s happy now, she’s with the old man and sister.

Terry: Any time now we get the opportunity to promote the hospice we would.

Colin: You think about it and it’s emotionally straight there. If you’re putting your parents or a loved one in someone else’s care 24/7 it’s got to be 100%. You’ve got enough on your plate worrying about everything so at least you haven’t got to worry about that. We were so happy that we knew she was going to be OK [at the hospice].

Terry: What I liked was that when she went into the hospice she said she liked it there – and she wouldn’t lie to us.

Colin: She was comfortable, she was secure. She knew why she was in there, that’s the thing, and she was contented. I think we would have known [if she didn’t like it]; I’d have had a phone call saying get me home now! And that was lovely we didn’t have that concern. We could walk away and leave her and know she would be well looked-after and no problems.

Terry: If somebody has had a diagnosis and knows there are horrible things to come, to have somewhere like that... We’re getting nothing by singing the praises of the hospice – we’re not going to get her back, we’re not getting any money for this, we don’t have to do this. To make people think there’s this wonderful place there that can give you dignity. There was dignity in every single thing, it was so nice.

Colin: As the Wood family, we’ve always… not joked about death, but we all know it’s going to come, and we took it all quite lightly. My dad used to say ‘don’t go spending any money on a coffin; put me down the bottom of the garden and let me rot away and do the veg.’ We’d always laugh about it. She was OK and accepted it, knew what was coming and she didn’t go on about it. She was 88. She had a hard life but a good innings.

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

SinglePoint

24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566