Hello, my name is Kevin and I am the Donation Centre and Logistics Manager.
My role involves running the donation centre and the vans that deliver goods. Within the donation centre we receive donated goods, process them and send them out to our shops. I also run the furniture delivery and collection vans, we offer free collection for furniture and a delivery service for items that have been purchased in our store that need to be delivered.
In terms of my role within St Helena, it takes being friendly and calm to provide hospice care. We are very lucky to be really well supported by the local community, so the donation centre is very busy, for me it’s about keeping calm and dealing with customers as quickly as possible. Organisation is definitely a key component to our role within St Helena due to the volume of donations we receive. Therefore, it’s about being friendly to our customers and keeping everything organised behind the scenes to get the donations into the shops as quickly as possible. We don’t generate money ourselves but we provide the shops with the means to generate income and contribute to the funding required to provide hospice care to our local community.
To me, hospice care relates to end of life care but it’s also about all the other services that St Helena provides to the local community. St Helena offers a wide range of services, through the day centres, therapies, counselling and bereavement service. My personal interaction with a hospice was end of life care for my mum, it wasn’t with St Helena, but with another hospice who showed the same care and support as St Helena does to our local community.
I worked for a charity a few years ago, and when a job came up at St Helena it was a good opportunity for me to continue working within the charity sector, which I have really enjoyed so far. I wanted to work in a charity and want to feel like I’m doing some good and working towards a common goal.
In the donation centre reception we have created a wall for our staff and volunteers to share their stories of why they want to work for St Helena. Many people decide to work here because they may have lost a loved one, so through the interactions with our volunteers and staff we all share our stories of how the hospice has helped. Even though we do not work directly in the hospice, it’s nice to remind ourselves of why we are here. Hearing the stories from my colleagues really gives me that special feeling of knowing what we are working for.
My perception of hospice care has changed slightly since I started working here, I have learnt a lot more about the different services St Helena provides to the local community. It’s not just the traditional care that people know about, St Helena offer so much more than just care in The Hospice.
Donation Centre and Logistics Manager
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email email@example.com , Monday to Friday between 9.00am and 5.00pm.
To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566