I’m Jack, I am one of the junior IT technicians here.
I started as an apprentice and have completed my training to move up to a junior role within the organisation. I have been here nearly 5 years now and I really enjoy it. Pretty much anything to do with technology we are involved in, providing updated systems and managing all IT to support everyone’s job within St Helena. We support all our staff, from the medical team who are patient facing to our retail team in our shops, there’s not a single team that I haven’t worked with.
I am a fairly soft person, so when I see people who need care I want to provide it. You need people who can see the whole picture and deal with it rather than people who would shy away from distressing scenes. I think if you can relate with the person, you can help them and be the support that they need. When I see some of the situations people are in it really makes you want to do your bit, if I can resolve that little IT issue then I am able help that person in addition to the medical care they are receiving. I think it’s important to treat everyone here as a person rather than just a patient. Even if it’s just connecting a phone or a sky box, I am able to help honour their last moments to help ensure they are happy, comfortable and able to spend time with their loved ones.
For me, hospice care is about supporting the nurses and carers. A lot of my role will entail helping the medical team access systems and help them to care for our patients. It’s the first hand care that matters at the end of the day, and it always comes down to the level of care we provide, therefore I am always working to be able to increase that standard. If I can support our staff to be able to care for a patient, I am indirectly providing care for those who need it.
This is my first real job, so I didn’t know how involved IT would be within the hospice, but I have realised how crucial it is to the service. It’s fulfilling to provide indirect care for our patients by supporting our staff and enabling them to care for patients. If I can upskill and train people, I feel I am helping to provide the care within the hospice. I take pride in saving the hospice money, so when I can improve a system or notice an area where we can save money I feel a sense of achievement.
I had to sort out a phone for one of our patients once, I remember him so vividly, he really made me laugh and we got on really well. It was the exposure to someone more vulnerable than yourself that really inspired me to help him and I can now sympathise with our patients.
I just want to help resolve patient’s small IT issues to allow them more time to focus on what is important to them. When the family all have smiles on their faces and you have done exactly what they’ve asked, it feels like I have done my good deed for the day, which is what I get to do on a daily basis thanks to my job. What I like about the hospice is that they will pull out all the stops to make sure the patient gets exactly what they want. If I can feed into that just a little bit, even by getting their phone signal back, then happy days.
My perception of the hospice has definitely changed since I have started working here. I had no idea what a hospice was before I came, I had that typical mind-set of a hospice being a place where you go to die, but it’s so much more than that. We’re involved in a continuous development cycle, like a flower that’s constantly blooming. We are constantly raising the bar to ensure our service is impeccable for our local community.
Jack Green, Junior IT Technician
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566