Fiona Ford, Social Distance Volunteer Champion
With new visiting restrictions at since the pandemic, she became one of our Meet and Greet volunteers assisting visitors on arrival to safely spend time with their loved ones. And now, she has also taken on the challenge of another role as Social Distance Volunteer Champion for the Hospice. Fiona explains…
It’s a new role for us but there are other roles like this just setting up in businesses and hospitals across the country. The role is about trying to keep our community within the Hospice as free from COVID-19 as possible and to reduce risks.
It’s about working with the people who work at the Hospice to address any concerns or worries they have, because it is hard to keep your distance from people. It’s also about keeping the patients safe and, if we have a case, ensuring we don’t spread it out into the community within our families. It’s not just about the Hospice, it’s about everywhere.
I am a nurse, a midwife, a specialist community public health nurse, and a clinical nurse contact tracer for COVID with Public Health England. I’m hoping that my professional experience and my volunteering at the Hospice will help me to fulfil this role.
Once a week I have an audit to do bringing in any rapidly changing guidance from Public Health England into the workplace, looking at social distancing and at other measures to make us safer, such as face coverings; whether we have enough hand sanitisers; considering areas which might be better as one way areas; educating people to think about the bubble they work in, and trying not to go into areas outside their bubble unless it is a real emergency.
I think it is quite a challenging role, but an important one. It’s a big team at the Hospice and I think it’s going to do good for the whole team.
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email email@example.com , Monday to Friday between 9.00am and 5.00pm.
To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566