Lotte Sherman started volunteering in 1985 when St Helena Hospice opened, first as a trained kitchen helper, then as ward helper doing whatever was needed. 

Lotte remembers…

On my first day I was rather anxious because the cook was very strict and there was lots to remember.

The kitchen and ward in those days did not mix. The kitchen was left spotless.

As my hearing has become awkward at times and I sometimes found it difficult to understand patients’ wishes or requests for the meals, I changed to kitchen duties only. So now on my return after lockdown, that is what I’m doing, although I do miss seeing patients.

As soon as the first restrictions were announced, I knew I would be excluded as a volunteer; my last session was February 18th (according to my diary) and it has seemed an awful long time. As a responsible volunteer, I had to accept it. Once restrictions were eased, we had to update on our various courses i.e. food hygiene/health and safety to return as soon as possible.

I have quite a few memories over the last 35 years, but one outstanding: we had our volunteers’ day in Harwich and just when lunch was being announced, I was called to a phone by my favourite cook. A nurse from the inpatient unit had asked if I would mind coming to sit and speak with a German patient who had no family here and little English (I am German). It really brought it home to me just how much the staff cared for patients, realising the importance for them to be able to communicate in their last hours. Luckily I had come in my own car and was able to get to that patient, and later also communicate with the family in Germany.

What keeps me volunteering? I just do not like giving up activities, once I get into them. I have to be given notice before I quit!

Needless to say, I have met all kinds of people over the years, in the main lovely, friendly, caring, considerate people.

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

Retail

To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566