Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468

Barbara Deane loved seeing her family together at Christmas and when she began to deteriorate from heart failure last year, her family made sure they created extra special memories together. Barbara died peacefully in February 2019 at home with her loved ones where she wanted to be. 

Her daughter Belinda Jackson remembers the support they received from St Helena, and the happy times the family spent together last Christmas:

“At this time of the year, my mum would be getting her Christmas presents ready. I found a list of what she’d planned last year. We’d done some online shopping together and we got matching slippers. 

“Mum always used to say ‘you’ve put more than four sprouts on my plate!’ But if you brought two cream cakes home, she’d eat both of them!

“We knew it was very likely to be mum’s last Christmas. In the morning we all went into mum’s room and undid the presents and sat with her. She couldn’t get out of bed for long without oxygen but she did come in for dinner. She managed about 20 minutes. We all dressed up and mum was Mary. She desperately wanted to join in with the fun and I think Christmas kept her going.

“On Christmas Day in the evening I did a buffet and I asked her what she fancied. I took it in to her room and we sat there together, and it’s those moments you have to cherish. She was always there for me and it was such a special bond.

“On new year’s eve my husband and I sat in there with mum and had the fireworks on the tv and a few drinks. It’s those moments.”

Barbara chose to remain at home throughout her illness and as the heart failure progressed, one of St Helena’s community clinical nurse specialists, Ross Chirgwin, became a firm favourite visitor. Belinda explained:

“When Ross used to come round, it was lovely because she’d always want to smarten up. I knew when towards the end, I said ‘Ross is coming’ and I didn’t get anything from her at all. I knew it wasn’t good because she’d always say ‘brush my hair’ before his visits.

“She had such a soft spot for him. He was fantastic with her because he answered the questions people are probably too frightened to ask. She’d already planned her funeral ages ago, what she’d like, what she wanted, we even picked her outfit; we had a bit of a laugh about that, she’d worn a beautiful outfit to my daughter’s wedding a few years ago and she said ‘yes, I’ll wear that suit but don’t be putting on those silver ballet pumps because I only wore them once; it would be an absolute waste. Put my bed socks on because you know I like my feet warm!’ We did laugh!”

The family was open with their discussions and Barbara’s choices for her care were recorded on the My Care Choices Register. When she asked about the dying process, they asked CNS Ross, who explained sensitively and honestly. Belinda recalls:

“After it was explained, it was like mum had accepted that. I don’t think she gave up the fight but I think she was more at peace with it. She used to say to me ‘Ross is so lovely, he’s got such a lovely way of explaining things’ and I asked her if she felt better and felt she understood a bit better. And she said ‘it makes sense now, I understand that’. I think it made her feel a bit more at ease. I think she knew there was no going back this time unfortunately, because she had come back so many times before. I think it made her feel ‘if this is my time, then this is my time’.

“To have somebody coming in to answer your questions… I would say ‘this may sound a bit silly Ross, and he would say ‘it’s not a silly question’. I didn’t know what to expect and what was important. I felt like there was this trust.”

I didn’t know what to expect and what was important. I felt like there was this trust.

Having been in and out of hospital over the years, it was important to Barbara to stay at home but not be on her own. She moved in with Belinda and her husband and the couple cared for her between them as well as both working full time. 

“We were all so close, that’s why I’m glad we got to keep her here,” said Belinda. “We wanted to make sure she had a quality life and we tried to make it fun. If she wasn’t at home, I don’t think she would have been around as long as she was.”

Barbara had been a big charity supporter throughout her life and had enjoyed volunteering to sell raffle tickets or take donations on the door at church fetes. 

“We knew her values,” said Belinda. “I would do it all again in a heartbeat. We wanted her to be safe and independent. She had such a fight about her, I never met anyone like her.

“I wish everybody knew about SinglePoint and the My Care Choices register. Just knowing SinglePoint was there over Christmas was reassuring when everything else was closed. It wouldn’t have been possible without their support. I’d ring and say I’m so sorry for ringing but I just wanted to… and they would always reassure me.

“I was with her right to the end, which in some ways made it easier. I used to say I love her with all my heart always, and that’s what I’d say to her every night, and that’s what I said to her as she passed away.

“If it hadn’t been for St Helena Hospice and all the services it provides, we as a family wouldn’t have been able to make that happen.

“She’s certainly left a gap; everybody loved her and she had time for everybody. Her memory will always be with us. I’d love to have my mum able to be here with us this Christmas but I hope we did her proud. I’d like to think that she was happy.”

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

SinglePoint

24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566