Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468

At St Helena Hospice we want to support people when they need us. This can mean helping families throughout their journey with a range of services.

When Sally Brunton’s community clinical nurse specialist (CNS) suggested she may benefit from relaxing Reiki sessions with our complementary therapists, Sally went along so it would give her husband Andy some respite.

Sally had been diagnosed with breast cancer and brain tumours. As a mum with a three year old son, regular counselling sessions too became important to her so she could continue family life. 

Sally explained: “When I was diagnosed, I thought the worst straight away. I was a terrible mess. I had counselling and that’s when I started picking up.” 

Day Therapies sessions gave her another outlet for her frustration, and there she created a memory box of letters and keepsakes. She said: “It helped me face things I didn’t want to. No one wants to create a box of memories for their child, but I’m doing it for Charlie. That way I can take care of him all throughout his life, even if I’m not here. 

“Going to the group made me feel safe and gave me a window of opportunity to not be scared and just get on and do things like writing letters.” 

Just after Christmas 2016, Sally was admitted to The Hospice and died in January 2017, age 42. 

Now age seven, Charlie is supported by Stars, our grief programme for young families. 

Andy explained: “Charlie goes off to work creatively with the other children, and the parents sit together and we talk openly about everything; our feelings, what we’ve gone through. It’s so nice to sit and listen to other people who have gone through all that too, suffered the way you’ve suffered. And you can just talk openly. No one’s questioning you or judging you. I really benefit from it. 

“There are never any sad memories of The Hospice for Charlie; always happy memories. He would love playing in the garden in the little playhouse or collecting pinecones and conkers. 

"He was never scared about going; his face just lit up, he was excited. He’d spend a few minutes with his mum then he’d go straight off to play with the toys or watch a DVD.” 

Sally stayed at The Hospice for respite on a few occasions where Charlie would visit and Sue Leavett, assistant social worker, would spend time with him talking about his mum. When Charlie started school, Sue regularly visited him there and at home, and would recommend story books exploring emotions for the family to read together. Now, to Charlie’s delight, they see each other every month at Starbursts. 

This continued support is the reason Andy and his daughter, Sophie-Leigh, and friends, did a fundraising skydive this year. 

Then in August, Sophie trekked up Mount Kenya, which included a moment at the summit to watch the sun rise and think about Sally.

Sophie said: “When Sally was at home it was hard, especially through the bad stages. Charlie was three or four during the bad times, so Dad was up and down the stairs quite a lot having a growing child and Sally needing his full attention as well. So to actually have someone there to help them and hold their hands through something they didn’t think they’d ever have to deal or cope with, was so important.”

Andy agreed: “The help is forever ongoing and always helpful. It’s still helpful now without a doubt. I’ll take any help I can from St Helena Hospice; it’s always good and always the right sort of help. If I was ever to ask for something, it would be there.”

Sophie, Charlie and Andy with Dermot O'Leary, St Helena Hospice patron

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

SinglePoint

24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566