I really have been looked after so very well at St Helena. I was quite ill when I came in; I had a very bad chest infection plus a tumour which was very painful. And all this has been dealt with so beautifully in this time I’ve been here, which I can only say has been a time of genuine caring and love.
This has come through on a daily basis. People are just so kind and they mean what they feel when they say it, and that comes through with the patient.
It’s been a very great revelation to me because I had little idea of what hospices did; I had one experience of an elderly auntie who had a very lovely experience at another hospice. I feel strongly we should all know more about hospices; they are rather in the dark still and anything we can do to bring light to that would be a great thing for all in our community.
When I came here I felt so very ill that I didn’t think the fight was worth going on really, because this [tumour] was such a big thing and the surgery was not going to go ahead, so that was such a great disappointment to me. But the hospice has helped me so much, maybe that wouldn’t have happened if I had not been lucky enough to get a bed. That’s a big problem, isn’t it, for people who need care? It’s important that others know what good can come.
They even have the most beautiful cat. He is so lovely, he seems to know everybody and is in charge of the corridor. He lets you pick him up; he’s a very grand fellow. I think there is a lovely feeling that children are welcome. My grandson, who is 11 and a half, loves coming here. He is very happy to be here and that is very heartening for me. One sometimes wonders if it is the right place for children, but it is. There should be no holding back, children should know what it is right from the beginning.
I’ve had very great spiritual help here. I hope that I’m a Christian, I’ve always tried. There is a lovely chaplaincy here. I’ve met Gill and Vickie and got to know them. Gill is so kind and has helped me personally going through a very difficult time and now I’m seeing a more positive side to it rather than a negative.
I know I’m not going to get better but I can feel better and that’s what hospice is, making us feel better. And most of all, feeling that we’re loved and cared for; that’s what I would say is uppermost in my mind.
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566