Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468

Jon Rolls, who lives in Cornwall, set himself a gruelling nine day cycling challenge to raise funds for St Helena because of the care his mum Sue received.

“My mum... she is so dearly missed," explained Jon. "My mum was very supportive in everything we did; she was a great mum and a wonderful grandmother who was immensely proud of her kids and her grandchildren. She was always at the end of the phone and was incredibly proud of the work I do with communities and all of the crazy sporting activities I have taken part in over the years.

“I could always count on my mum being there watching every bit of sport the family took part in... and always with a slightly disapproving look when I over did it! I guess you could say she was a worrier, but aren’t all mums?”

Jon’s mum was supported by St Helena in a number of ways including care at The Hospice, he said:

“We tried to make it work but having mum at home was too much, although we desperately wanted her there. My dad really struggled dealing with the practicalities of caring on his own at home in an old house, it being a family home, it was a really difficult place for it all to happen; the whole dynamics of the family home changed. For us, we found it too clinical and we were lucky to be offered room at The Hospice for my mum.

“The nursing was amazing, the amount of time they had to spend played an integral part in mum’s care. It was the ability for someone to come in and spend time with her, brush her hair, or just sit and hold her hand. It’s those personal touches that made all the difference. The quality of care that you get makes things so much easier towards the end for a person; my mum had laughs which leave such precious memories with us all.

“Something I’ll never forget is being told how one day when mum was being bathed at the hospice, too many bubbles were accidently put in the water and there were shrieks of laughter from both the carers and my mum which were heard all the way down the corridors!

“The biggest support given to us was the ability to focus on what we needed to focus on, spending time with my mum. We were able to make the most of those precious last moments.”

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

SinglePoint

24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566