Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468

Maureen knows how to celebrate her birthdays and enjoy every moment. Five years ago she was told she had six months to live. She laughs as she lists her conditions which include heart failure and COPD (chronic obstructive pulmonary disease), as well as surviving cancer back in 2001.

She was diagnosed with heart failure after a spate of dizzy spells pointed to a leaking heart valve. Several operations and hospital stays later, and in 2012 Maureen was told nothing else could be done. That’s when her journey with St Helena began. From an initial stay at The Hospice in 2012 to adjust her medications, to visiting the Joan Tomkins Centre for Day Therapies, Maureen has a new lease of life. During a week’s respite stay at The Hospice, she shared her story…

It’s wonderful here. Someone is even doing my washing this morning. It really is like a luxurious hotel. I promote it in any way for anybody.

Look at me, do I look ill? People come The Hospice and I think they think ‘what’s she doing here’? It’s because they are brilliant here. 

During my stay I’ve had a Jacuzzi and I’ve had a massage to try to straighten my hand. I’ve had my nails done and had my hair cut and set. You need it, you get it! Nothing is too much for them.

If people who are invited to come are scared or not sure what’s going on, they should know it isn’t anything to be scared about. You hear more laughter than you hear moaning or groaning or tears or anything. Obviously occasionally you do have tears but I would say people do more laughing and talking in here than they do at home – I know I do. People mustn’t be scared of the word hospice. It really is a good place.

Since 2012, we’ve been having really good celebrations because ‘next year will be the last year’- and it wasn’t! I was told I had six months to live, so each anniversary everybody thinks it’s the last. ‘Make the most of it’ I’ve been saying. Five years later I’m still here. My next birthday is in May, but it was in that first May the six months was up; so we double celebrate that month.


I was scared that if I didn’t go, what would happen

You don’t know what’s going to happen. It could happen to anybody not just somebody who has a heart condition.

I knew nothing about hospices at all. I wasn’t scared, because I was scared that if I didn’t go, what would happen. I’d try anything as long as it was going to make me better. And my goodness, I’m so glad I did come. 

At first other people would say, ‘you’re not going there’ and I told them they had the wrong idea and to come in and see me, which they did. Now they say, ‘oh you’re going for your rest again, you’re going to the five class hotel!’

My husband has dementia and we look after each other, and I do have a carer. We have a routine and he is very good. He can make coffee but he can’t always remember if it was coffee or tea he is making. He always does the washing up. Now the carer brings our meals in; she’ll cook them over night and put them in the microwave for us. What he does, he does, and what I do, I do; although it’s very little I’m afraid. We muddle along.


What's wrong with you, dear? 

They took me over [to the Joan Tomkins Centre] for the Gardening group this week and I painted a bird house. I’ve got all my ‘oh that’s from St Helena’ items. At one group I painted a boot and some people came to my home and said ‘oh I love that, where did you get it?’ So I said it was rather expensive, I didn’t get it locally. They said ‘oh I’d love to get so and so one of those; isn’t it beautiful’. Yes, I painted it at the hospice I told them. ‘You what?’

It does look nice even if I say it myself. Once they gave us all little seeds and the next week we saw how far they’d grown, and then they next week we took them home. They came up really well; marigolds, lots of different ones. Hospice care is not doom and gloom; people have got to get that out of their heads.

[At the Day Therapies groups] nobody really asks ‘what’s wrong with you, dear?’ It’s more laughing and talking. Nobody really mentions ‘oh my leg hurts, or this hurts’. Everybody changes the minute they come through the door. It’s wonderful to hear laughter, especially when we get on to singing and we jazz it up! The singing is for your breathlessness. So it’s breathing techniques, trying to get your breath a bit. We have instruments to go with it. Everybody wants the percussion of course. Yes, they can hear it from over here [The Hospice]! We have a young lady who comes in and plays the banjo. She plays lots of African lullabies; they are sort of rhythmical movements. It really is nice.

We play games like skittles, sitting down games, kicking balloons them in the air [for movement and breathing]. People just can’t believe you come to a hospice because you are ill and you sit there trying to keep a balloon up in the air with whatever part you can reach it with! They have something different every time. It’s wonderful.


Lovely to see you, your usual? 

Going to the groups makes me feel happy, relieved, safe. It starts before you get through the door when the gentleman [volunteer driver] comes to pick you up and he’s laughing and happy and joking. 

The people on the desk know me by name, I don’t know if it’s famous or infamous, I’ll have to find that one out! ‘Hello Maureen, how are you? Lovely to see you, your usual?’ And then within two seconds there’s a mug of coffee waiting. One of the volunteers brings doughnuts and she makes sure she keeps a jam one for me. 

From the second you open the door, it’s nothing but welcoming, people know who you are. There aren’t enough words to describe how wonderful it is.

I hope you never have to have hospice support but you’re missing a great deal! I don’t think you’ll find sadness anywhere and you’ll certainly not find it with the volunteers, nurses, doctors, the pinkies; they’re all good.

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

SinglePoint

24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566