Hello, I’m Caroline and I work as a Supporter Relations Administrator.
I have been here for 4 and half years and in a nutshell, we are responsible for processing donations and thanking donations.
From the work we do in the supporter relations team and from my experience, it takes getting the donations in and processed to make sure all the cogs turn to provide care for our patients. There are a lot of cogs that turn to make sure we get patients care to where it should be. We are probably about as far as you can get from patient care in the hospice, but I feel our role is quite important to make sure donations are received and into the bank as quick as possible so the money is available for when it is needed to care for our patients. Due to the changing care needs of patients within the hospice and in the community, it’s really important to ensure the funds are there in the bank, available for when they are needed.
To me, hospice care is about providing the best care for the person and their family when they really need it. Also providing care for people who are going through the trauma of terminal illness and providing services to help enable them to live a longer and better life. In a nutshell, hospice care is the service provided in the hospice to the patient and their family. The effect of losing a loved one can be with a family for a long time, so if we can give them the best possible experience going through that sad time and help them come out the other side stronger, that’s what is really important to me.
Personally, I always wanted to work in a job that benefitted people rather than a private business, I have worked in other charities before this and I feel it’s important work to do. I am always in awe of the fundraisers who go over to the hospice and come back and share the stories of people they have spent time with. When I hear patient stories it really inspires me to make a difference. I have done fundraising myself because of some of the stories that I have heard.
Last Christmas there was a patient who sadly passed away, their story really resonated with me and refocused my mind on why I am doing my job. I found it really inspiring hearing how we were able to help them and their family.
My perception of hospice care has definitely changed; I didn’t realise how many services we provided. From the outside if you hadn’t used the services you might just think it is a place where people go to receive care or if they don’t want to die at home, they choose to die here. But the services we provide and counselling we provide is much wider than I ever realised. Especially the bereavement service that provide support for anyone that has lost a loved one, regardless of where or how they died.
Caroline Smallbone, Supporter Relations Administrator
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566