It's full steam ahead for our rehab team, who are working together with our clinical teams to provide the rapid response model of care we have adopted in response to the coronavirus pandemic. They shared with us what they got up to in a day.
Physiotherapist Kimberley, completed a joint home assessment, with community nurse specialist Ross, for a newly referred patient. They liaised with the patient's family members and completed a holistic assessment. Then Kimberley headed off to Harwich to assess bed mobility and complete a specialist seating assessment for a patient.
Occupational therapist Denise completed a breathlessness assessment at a patient's home followed by a bathing assessment and demonstration of specialist equipment.
Julia, our breathlessness nurse specialist completed breathlessness clinic appointments remotely via telephone call and video link.
Rehab assistants Tarnya and Natasha worked jointly with our occupational therapists on complex double up assessments which included visiting a patient who is receiving care from the virtual ward to practice sitting on the edge of the bed and support with upper limb exercises.
Rehab assistant Chris worked with the virtual ward to provide personal care, rehab support and manual handling advice.
Physiotherapist Nicola completed a follow up home assessment with support of one of our rehab assistants to demonstrate the use of a standing hoist and provided training to carers as well as contacting existing patients to offer follow up support over the phone.
Physiotherapist Nick and occupational therapist Bridget were on the inpatient unit at The Hospice, liaising with relatives, discharge planning for home, completing mobility assessments, helping patients to complete chest and breathing exercises and following up recently discharged patients via telephone.
Occupational therapist Laura, who is working remotely, has been supporting the Hub and rehab team with any telephone support, rehab queries, complex equipment provision, triaging and advice.
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566