We would like to thank everyone who attended one of our recent sessions or completed a questionnaire about the future of the hospice and things to be considered if a decision is made to provide more beds.
Sarah Green, Director of Income and Communications says: “We have received a great response from different groups including patients, families, supporters, volunteers and staff. We have also really appreciated the chance to hear the stories and strong feelings people have for St Helena Hospice.
“There are some key themes that are starting to emerge. The feedback has indicated that overall people are very supportive of the hospice ambition to provide more care and help more people across our local community. This is seen as a very positive way forward.”
From the feedback we received it has been clear that many people would like us to be mindful of the following as it consider our future plans:
• The importance of having a hospice that is recognised as being part of its local community.
• Many people have commented on the strong presence the hospice has in the Colchester community particularly. Some have supported the hospice over 30 years and wanted to express the importance of maintaining that support for the future.
• Protecting the ‘homely’ feel Myland Hall is known and loved for.
• Whether an additional site in the Tendring area would be better rather than just one new centrally located site.
• Ensuring any new site considered has appropriate public transport links and good accessibility.
The feedback will be shared with the Board of Trustees and will help shape the options for providing more beds. These options will be explored further over the coming months.
During the summer there will be a further opportunity for people to come and hear how plans are progressing.
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566