St Helena’s donation centre reopens

St Helena’s donation centre reopens

St Helena Hospice’s donation centre in Peartree Road, Colchester, reopened on Monday 8th March.

The local charity has been granted permission from Colchester Borough Council to reopen its donation centre, as donating and recycling items is permitted under Government guidelines.

All donations will be dropped off outside and all customers are asked to socially distance and follow Covid-19 guidelines when donating their items.

Ian Daniels, St Helena’s head of retail, said: “We are delighted reopen our donation centre – it is one of the top enquiries we receive, asking if the centre is open for donations, so we are pleased to be able to welcome people back and accept their donations.

“We’re sure many people will have taken advantage of the third lockdown to have an early spring clean; plus there will be those who have been holding onto any unwanted Christmas presents to donate, with the hope they will find a good home!

“As all of our shops are still shut, we’re focussing on selling good quality and unique items online via our eBay and Amazon shops, which raises around £8-10,000 a week for us; however, we are still suffering a loss of around £250,000 a month from our 18 shops being shut. We really appreciate all the donations we receive, as all the money raised from the items well sell goes towards providing care and support to local people facing dying, death and bereavement.”

The news of the approval to reopen the donation centre comes alongside the good news from the Government, and the hope that non-essential retail can reopen from 12th April.

Ian added: “We cannot wait to reopen all our shops in April, when the Government allows, but for now, we’re looking forward to welcoming you back to the donation centre.

“We do ask you to be patient with us when donating your items. When the donation centre reopened after the first lockdown, we were inundated with donations which was fantastic, but meant we struggled with storage space and processing it all quickly, so please bear with us, as we expect there will be queues when dropping your donations off.”

The donation centre is open Monday to Friday from 10am to 2pm, and closed at the weekends.

Unfortunately, St Helena is unable to accept furniture donations for now. To see a full list of items the donation centre can accept, please click here

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

Retail

To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566