St Helena has been shortlisted for a National Award recognising their Innovation in Fundraising.

The award shortlist for the National Fundraising Awards 2018 ‘Most Innovative Fundraising Campaign’ recognises the achievements that their lottery team has made in fundraising for the hospice. Specifically through the innovative extension of its lottery services, by using the skills and knowledge of the team to help other hospices and charities all over Great Britain, which in turn raises more income for St Helena.

Over the recent years, St Helena Hospice lottery services have grown from strength to strength, having raised over £9 million for hospice care since 2001, which has helped to fund specialist end of life care services; making every moment count for patients and their families.

The lottery team, based at St Helena Hospice in Colchester, successfully manage all aspects of running a lottery, including recruitment, administration, a growing prize fund and marketing strategy both off and online. They have an excellent reputation for good quality service, compliance and knowledge within the lottery sector, helping other hospices and charities to raise incredible amounts of money.

In 2017, due to the success of Your Hospice Lottery (which has been running since 2001), and in a bid to raise more funds, St Helena Hospice decided to launch a new lottery to help charities across Great Britain. For the first time, a hospice would take its product outside of the hospice sector to work with other charities, helping them to increase their income. This clever way of working means that St Helena Hospice can produce a sustainable income and a good return on their investment, and in addition, their ethical way of working means all proceeds of this lottery stay within the charity sector. The first ‘make a smile lottery’ draw was run in October 2017. Both lottery draws take place every Friday with up to £10,000 to be won and over 150 guaranteed weekly cash prizes!

It is this ‘bold move’ that has afforded St Helena this nomination, and for their work to be recognised on a national level.

The growth in the lottery services arm of the organisation now accounts for 20% of St Helena’s income generation. A whopping £1,234,285 has been given away in prizes since the lottery began, with the highest prize of £10,000 won last December 2017 by a player from Manningtree. In turn, the lottery team have raised over £9million for hospice care since the lottery started.

Alex Howe, Head of Lottery commented: “We are excited to be shortlisted for this award and for our Innovation in Lottery Services to be recognised on a national level. These awards recognise the best of the best in the fundraising sector, and we are delighted to have been named. Over recent years we have made significant efforts to develop our lottery services in order to help other hospices and charities, and in turn raising more income for St Helena Hospice.”

He went on to say “We thoroughly enjoy working with all of our hospice and charity partners and using our skills and expertise to help them raise much needed income.”

The winners will be announced on the evening of the 2 July 2018 at the National Fundraising Awards ceremony, which will be held at the Brewery in London.


Posted: 18th May 2018

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email , Monday to Friday between 9.00am and 5.00pm.


To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.


24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566