The social arm of The Big Issue has invested up to £1.5 million in St Helena Hospice’s fundraising lottery which supports hospices and the wider charity sector.

Big Issue Invest (BII) made the investment into St Helena in order to grow its lottery services to allow the north east Essex hospice to generate more income to support not only its own hospice services across Colchester and Tendring, but those of 13 other hospices and 7 charities across Great Britain.

St Helena runs a successful in-house fundraising lottery, which was opened up to other hospices to run it on their behalf as Your Hospice Lottery, back in 2011.

Your Hospice Lottery now has more than 60,000 numbers in play across 14 hospices in its weekly draw and has so far raised over £9m for hospice care. In 2017 St Helena set up Make a Smile, a lottery product to reach the charity market, beyond just hospices.

Currently the lottery achieves an annual gross income of just over £4m and makes around £1 million profit for St Helena, additionally contributing over £1 million to other hospices and charities.

Brian Bolt, Director of Finance at St Helena, said: “With this investment, we have the opportunity to work on attracting new partners and new lottery players, which will raise the profile of St Helena and its charitable partners and provide more jobs as the lottery grows.

“The Big Issue name is well recognised and helps organisations like ours to look after themselves and be here for our communities in the long term. We are delighted it is keen to support the work we do by helping us become more self-sustainable and more self-sufficient.”

Jonny Page, Investment Manager at BII, said: “We are so pleased to invest into St Helena to facilitate further growth of their highly innovative and wide-reaching lottery business. We are excited to continue to work with St Helena as they generate income for not only their own hospice, but the wider hospice and charity sector.”

St Helena provides a wide range of expert care and support for people with an incurable illness regardless of condition, as well as supporting the family around them, and last year it supported 3,869 patients and families. St Helena has to raise £6.2m of the £8.9m needed every year to provide its services.

BII made the investment in September this year from the Big Issue Invest Social Enterprise Investment Fund II LP (SEIF II), a £23.8 million investment fund that follows on the success of Big Issue Invest’s first (SEIF I) fund which is now fully committed having invested over £8 million into 21 social enterprises.

The scheme builds on BII’s significant expertise in social impact investment which, since its launch in 2005, has seen the organisation directly invest over £30 million in more than 300 social businesses. BII’s SEIF II invests in social enterprises and charities that are working to tackle tough social problems such as homelessness, social and financial exclusion, and youth unemployment.

To play St Helena Hospice’s lottery visit or call 0800 285 1390.

Posted: 30th October 2019

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email , Monday to Friday between 9.00am and 5.00pm.


To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.


24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566