Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468

We cannot believe where the time has gone as we celebrate the 1 year anniversary of the first make a smile lottery draw which took place on Friday 13th October 2017. 

We started the lottery with two benefiting charities; Wessex Heartbeat in Southampton and leading cancer charity in Wales, Tenovus Cancer Care. Wessex Heartbeat came to us as they were on the lookout for a lottery product as a new income stream and already had contact with us via our Your Hospice Lottery division. Whereas Tenovus Cancer Care had an existing lottery but knew that by coming over to us we could give them more pence in every £1 lottery play.

12 months later we have now doubled in size with two new charity partners on board; The Rob George Foundation and MS-UK and plenty of interest from a wide range of local causes nationwide.

Every week we are putting a smile on the face of our lucky prize winners by dishing out guaranteed cash prizes from £10 to £250, plus a rollover jackpot which starts at £200 and if not won increases by £200 each week up to a maximum of £10,000! So far we have given away over £25,000 in prize money to 850 lucky winners including 2 rollover winners scooping £1,800 and £4,400 respectively.

Even though make a smile lottery is still in its infancy we bring over 17 years’ experience of running the successful Your Hospice Lottery. Having started in 2001 as a new lottery raising money for St Helena Hospice, 10 years later Your Hospice Lottery was born working with other hospices around the UK to keep costs down and increase the amount of funds that can be given back to hospice care. By the end of March 2017, St Helena had raised over £8 million for hospice care for both itself and the 10 hospices making up Your Hospice Lottery.

Successfully managing recruitment, administration, a growing prize fund and marketing strategy both off and online, there was a “what happens next” moment. Our reputation had become one for good quality service, compliance and knowledge within the lottery sector, helping other hospices to raise incredible amounts of money, and so, we decided in order to grow and to reach other areas of Great Britain we needed to set up a brand new lottery but with one significant and innovative difference: for the first time, a hospice would take its product outside of the hospice sector to work with other charities, helping them to increase their income.

Just as we were thinking through our initial ideas, we started to have tentative discussions with one of our current hospice partner contacts who had moved away from the hospice world to become CEO of a charity based in Southampton, and they wanted a lottery product. A fantastic opportunity for St Helena, which we grabbed with both hands and took our first non-hospice charity lottery partner! Make a smile lottery was born…

Over the next few years, we hope to secure more partners, bringing charities closer together and to provide a new source of income and an introduction to new supporters, whilst at the same time generating new income for St Helena to address unmet need for hospice care in North East Essex. 

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email , Monday to Friday between 9.00am and 5.00pm.


24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566