St Helena is having to consider all options for how it can most effectively and efficiently look after local people facing incurable illness and bereavement now and in the future within limited resources.
This includes considering the future of its Day Therapies centre in Clacton. Whilst a final decision has not yet been taken on its future, the Board of Trustees of St Helena is seeking planning permission for the development of the Tendring Centre on Jackson Road into a mix of residential and leisure use. If planning permission were granted, and St Helena could be confident of achieving a good price, then it would close the Tendring Centre at the end of March 2019 in order to sell it.
St Helena would continue to run Day Therapies and Bereavement Support groups and clinics in Tendring but use other premises.
Mark Jarman-Howe, Chief Executive of St Helena, said:
“This is a challenging time for hospices and care providers. St Helena is facing growing demand for its care and support, the fundraising environment is more competitive than ever, and there is uncertainty over future NHS and social care funding.
“Developing this proposal has not been easy. We recognise just how much the Tendring Centre has meant to patients and families, staff, volunteers and supporters over the years, and understand there will be a lot of sadness that we are considering this. Whatever the outcome, the Senior Management Team and Board of Trustees remain committed to protecting the amount of hospice care delivered locally to the people of Clacton and Tendring.”
The reasons for this proposal are:
1. The building is too big for the needs of St Helena as less than 40% of the Centre’s capacity is being used. The Tendring Centre is an expensive resource to maintain, making the cost of services delivered from there disproportionately high. This is despite every effort to increase use through offering a range of services and other internal and external community activities from the site.
2. St Helena believes it can support the same number of local people and save money. It would do this by continuing to run groups and clinics in Tendring but using other premises. The charity wants to grow the services offered to people in Tendring and this can be done best by offering these from premises that are most cost effective. It continues to be committed to addressing the inequality of access to hospice services for the people of Tendring.
3. St Helena could release funds to ensure it has enough money in the bank to protect core services and have the option to invest in service development in Tendring.
There are no planned changes to services before the end of March 2019 and the Tendring Centre will continue to operate as usual.
Since 2002 the Tendring Centre has provided a range of Day Therapies and Bereavement Support to local residents. More recently it has also become home to a small St Helena shop selling a range of pre-loved donated items and a small selection of new merchandise.
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566