This week (5th – 11th October) is Hospice Care Week, a national awareness campaign to recognise and celebrate the fantastic work that hospices and their supporters do all year round.

The theme for this Hospice Care Week is ‘This is what it takes’. Did you know that it takes more than 350 dedicated staff members and 900 volunteers to provide St Helena Hospice’s expert care and support?

2020 hasn’t been a normal year for anyone, with everyone facing challenges we didn’t expect; but thanks to the incredible work of its staff and volunteers, and support of the local community, St Helena Hospice has been able to support more local people facing incurable illness and bereavement over the last few months, compared to the same period last year.

This week, the local hospice wants to take the opportunity to thank everyone who has supported them since the pandemic began.

Lisa Parrish, St Helena’s director of care, said: “It is thanks to the unwavering and generous support and understanding of our local community that we have been able to continue to provide the best possible care to our patients and their families.

“In the first three months of the pandemic alone, we supported more than 1,550 patients and family members with the majority of them being supported in their own homes. We provided 386 rapid response visits to patients in distress at home; received 11,326 calls to our SinglePoint 24/7 advice line; and had 93 admissions to The Hospice.

“It was an incredibly tough time for us and we faced many challenges including having to restrict visiting to The Hospice, something no hospice wants to do; we had concerns in relation to access to PPE to keep our staff safe; and like all charities we were extremely concerned about the impact on our income as our shops closed and fundraising was cancelled.

“However, we have been overwhelmed by the support we have received, from people raising funds at home or contributing to our urgent appeal; people helping source PPE during desperate times; donating items to our shops; and sending messages of love and support to staff and volunteers – this is what it takes to enable us to continue to provide our vital care and support round the clock to our patients and families.”

This is what it takes – here are some of the ways you have supported St Helena over the last few months:

• More than 2,000 people donated to the urgent appeal raising an incredible £265,0000

• 358 people took on a challenge at home

• 833 people signed up to play the St Helena lottery

• Around 18,000 people donated items to the donation centre

• Over 2,500 meals cooked and delivered for hospice staff from The Crown at Stoke by Nayland

• £195,000 raised from online shop sales

Claire Appleby was cared for at St Helena Hospice at the beginning of the pandemic before she died, aged 35, in May.

Her sister, Louise Lovesey, 34, who now lives in Basingstoke, said: “I visited my sister, Claire, at The Hospice a couple of times, but when COVID-19 hit, no one wanted to risk her health by visiting. Unfortunately, the next time we saw each other was for me to say goodbye, at which point she could no longer talk.

“When we visited Claire in The Hospice we had to wear gloves, masks and aprons. We could also only go in one at a time which was hard, as sometimes you just needed another family member there to hug or to bounce conversation off. I am not complaining; I was just grateful to be able to see her one last time.

“When it came to her end of life care, the nurses were amazing. They were kind, caring, considerate, friendly, supportive, comforting and helpful. They cared for Claire with such respect and dignity and looked after our family in her last week. They went above and beyond to ensure Claire was as comfortable as could be and cared for her as if she was their own child.

“I have never felt so much love and compassion from complete strangers, especially on the day she left us. It felt, to me, like they had lost a family member too.”

To mark Hospice Care Week, St Helena Hospice is asking the local community to Go Purple!

Clacton Pier is lighting up its building purple from Monday 5th to Wednesday 7th October and St Helena’s shops have created eye catching and creative purple window displays.

There are plenty of ways you can Go Purple to support your local hospice, including wearing purple, colouring your hair purple, holding a purple cake sale and much more.

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

Retail

To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566