“Passion, love, care, consideration, respect and empathy” This is what it takes to provide hospice care This week (7th – 13th October) is Hospice Care Week, a national awareness week...
Chief Nursing Officer for England visits Hospice We warmly welcomed Ruth May, Chief Nursing Officer for England, to the Hospice on Friday 3rd May, where she met some of our...
St Helena is joining with other hospices across the UK this month to support Hospice UK’s Open Up Hospice Care campaign, which highlights some of the ways hospice care is...
“I couldn’t wish for a better place to be, maybe apart from home. I have good banter with the nurses. The food is good and it’s nice and quiet when...
Steve’s comment summed up what St Helena aims to do to help people during a difficult time. Matron, Sue O’Neill, explains how staff and volunteers at the Hospice aim to make...
“Open visiting is huge for our families; to be able to come and go as they please and to be with their loved ones as much as they can. Particularly...
“That’s important to us to welcome children and pets to visit; they are an important part of people’s lives. We have our own cat, Paddy, who makes a big difference...
“My dad had stomach and oesophageal cancer and so when you are caring for someone who can’t eat at all the majority of the time, it’s very difficult to get...
“So when I went to the Hospice, especially when I was with dad in the evening, I would get a couple of square meals a week. They would cook me...
“Rob and my eldest brother went out to see a final metal concert and they had the best time! We also had a really nice family day out at the...
“At the Hospice we could watch our DVDs, play our video games, reminisce, swear, do whatever we needed to do, even have a cry if we needed to. I could...
St Helena champions campaign to widen access to care St Helena is joining forces with other hospices across the UK to support national hospice and palliative care charity, Hospice UK...
In the first of four stories this month highlighting some of the ways hospice care is available, St Helena looks at how most of the care it provides across Colchester...
Once the decision to be supported at home had been made, one of St Helena’s Community Clinical Nurse Specialists (CNS) visited the family’s home and established a relationship with Vijay...
A CNS visits someone at home who has an incurable and progressive illness. That person may be suffering complex symptoms or need emotional support to help them cope better with...
Becky Evans, Community Clinical Nurse Specialist, (pictured right) explains: “If people choose to die at home there are lots of things we can do to support them. We are the...
“A lot of people hear ‘hospice’ and think that’s it, that’s the end. So a lot of our focus is around reassurance, symptom management and supporting the family.” The CNS...
Maggie Humphries, Community Occupational Therapist at St Helena, explains: “We aim to help patients lead a full and meaningful life even in the face of adversity. We look holistically at...
Her colleague Bridget Russell adds: “For people where things have moved on a bit and they haven’t got as much energy and they’re spending a lot of time in bed...
Both the physical and emotional side of caring for a loved one at home can be difficult and Yem found the rounded support of hospice care at home helped when...
“My daughter had an emotional time and struggled with mum’s final few days. It was getting quite difficult. I remember talking to one of St Helena’s counsellors and she said...
She said ‘that’s fine, I just want you to talk because that is also important; when you are caring for your mum, you are expected to be strong, but sometimes you...
“I feel people are desperate for support. Very much on the first visit I get the sense of people thinking, thank goodness you’re here. They’re just lost. They may have...
For the Nair family, the experience of Hospice in the Home made a sad time more bearable knowing that their loved one was supported at home, were she wanted to...
Work has been completed to resurface the terrace outside the Inpatient Unit, making it safer and simpler for patients to move from their rooms into the hospice garden. The old...
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.
SinglePoint
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
The Hospice
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
Hospice in the Home
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Colchester/Halstead team Telephone: 01206 845 566
Tendring community team Telephone: 01255 221 222
Day Therapies
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
Human Resources
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
Finance Team
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
Volunteer Services Team
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
Media Enquiries
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
Patient Referrals
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
Bereavement Support
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
Learning and Development Centre
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
Service User Group
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
Facilities Hire Enquiries
01206 851560
Lottery
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office
Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester
CO4 9AS.
Comment, compliment or complaint
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566
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