Service User Group

Service User Group

Would you like to share your experiences and views about St Helena Hospice to help us improve and develop current and future services?

As someone who has experienced our services, you are an expert. You can offer valuable feedback and insight into how we can improve patient care and support for families.

Our aim is to learn from real user experience to help make continuing improvements to the services we provide to shape the future of St Helena.

What is the Service User Group?

The Service User Group is a small group of people who have used our services, either as a patient, or family member, carer, or loved one of a patient. The group meets to discuss how St Helena’s services are currently delivered and how the quality of our care can be maintained or improved.

We want to ensure the care and support we provide is what patients, families and carers actually need; not what our healthcare professionals think they need – that’s why the feedback and insight of those who have experienced our services is so valuable.

What’s involved?

We have different voluntary roles to suit different people and their lives.

Some members attend regular Service User Group meetings to contribute to service development plans; advise on patient information literature; and, most importantly, represent patient and family views on the current hospice services.

Other members attend regular Patient and Family Services committee meetings at the hospice as a patient and family representative, ensuring the patient’s perspective is represented on relevant topics (no clinical or medical background or knowledge is required for this).

Committing to attending regular meetings isn’t always easy. If you’d like to offer your opinions and support, but cannot commit the time, being a virtual member is a great way to still be involved. All you need is access to the internet to keep in touch and have your say via email.

Find out more

If you’re currently using or have ever used any of our services, we’d love you to join our Service User Group. It’s a way of making a difference for other people in our care at the hospice or out in the community.

If you’d like to find out more, the user group chair would be delighted to have an informal chat about the group and being a member. Please email or call 01206 931 464.

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email , Monday to Friday between 9.00am and 5.00pm.


To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.


24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566