Volunteers not only contribute a great deal of time at St Helena but bring skills, interests and individual experiences to the patients. There are over 1,100 volunteers filling more than 50 roles, so there is bound to be something to suit everyone. Volunteers come from all walks of life and commitment, reliability, common sense and flexibility are just some of the qualities which are needed.

Some, but not all roles which volunteers carry out, will bring them into direct contact with patients or their families. Satisfaction in volunteering is all about matching skills, interest, passions and personality with available opportunities.

Why do people volunteer?

There are many reasons why people choose to get involved. These are just a few:

  • To support the hospice’s work
  • To do something unusual and inspiring
  • To meet people and make new friends
  • To learn new skills and improve their CV

However, the response given by most of our volunteers about why they do it is quite simply because they find it enjoyable and rewarding.

"It's a privilege to volunteer with the hospice, I am so happy to be one of the 1,100 volunteers!"

Skills Pathway

St Helena volunteers are eligible to enrol in our Skills Pathway, an evidence based learning program which demonstrates that a volunteer has attained certain skills, experience and knowledge within their volunteer role for which they receive a certificate at the end of 12 months. The Skills Pathway is not an accreditation or qualification, but has many benefits which can boost your CV.

Some of the benefits of obtaining the Skills Pathway certificate are: -

  • Gain experience and learn new skills that will be beneficial in the workplace
  • Build confidence and develop interpersonal skills
  • Boost your CV and stand out to potential employers
  • Demonstrate a willingness to learn and progress your career
  • Take pride in knowing that you've used your time to help other people

If you would like more information or are an existing volunteer looking to sign up please contact Volunteer Services Team on 01206 931466 or volunteer@sthelena.org.uk

"I love being able to help in a small way to be part of a wonderful place that does to much for everyone who comes into contact with it"

How much time do I have to give?

Volunteer roles at St Helena can be flexible depending on the role you choose and your availability. Certain patient facing and retail rotas can require morning, afternoon, evening or weekends. Even if you think you can only offer three hours a year we are sure to find something for you. You can start off with your minimal and if you enjoy it you can increase your time in your current role or even split it between different roles.

How do I get involved?

Current vacancies (click the vacancy to view the role description)

Volunteer retail assistant

Volunteer donation centre assistant

Volunteer ecommerce assistant

"Volunteering is one of the most amazing and rewarding things I have every done, I am so proud to say I help the hospice"

Volunteer privacy notice

Read our volunteer privacy notice here

Please note: we now accept volunteer applications from those who are aged 16 and 17 for non patient facing roles including retail, fundraising and our Coppice cafe. For all patient facing roles we can only accept applications from those aged 18+.

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.


To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.


24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566