Donated goods

Donated goods

Where can I take my donated goods?

We ask that larger donations, not listed below, are taken to our Donation Centres at Stanway or Mersea. Smaller donations of up to two small bags can be taken to any of our shops during opening hours.

  • Clothing
  • Books
  • DVD/CD/Vinyls
  • Toys
  • Bric a brac and household goods
  • Small electrical items, TV’s and Hi Fi’s

If you would like advice on items you would like to donate please contact our Donation Centre Team on 01206 890 165 ext 4.

Donation Centre Opening Times

Stanway Donation Centre

Monday: 9.30am - 5pm
Tuesday: 9.30am - 5pm
Wednesday: 9.30am - 5pm
Thursday: 9.30am - 5pm
Friday: 9.30am - 5pm
Saturday: 9.30am - 5pm
Sunday - Closed

Mersea Donation Centre

Monday: 8.30am - 4.30pm
Tuesday: 8.30am - 4.30pm
Wednesday: 8.30am - 4.30pm
Thursday: 8.30am - 4.30pm
Friday: 8.30am - 4.30pm
Saturday: 8.30am - 4.30pm
Sunday - 10am -4pm

What can I not donate?

We’re incredibly grateful for the support of our community donating items to be resold in our shops and online, however, there are some items that we are unfortunately unable to accept:

  • Car boot sale stock
  • Life jackets and inflatables
  • Crash helmets, cycle helmets and riding hats
  • Safety harnesses
  • Lifting aids and hoisting equipment
  • Car seats
  • Bicycles
  • Soft toys without CE labels
  • White goods
  • Gas appliances
  • Oil lamps
  • Knives
  • Microwaves
  • Used pillows
  • Foot spas and other personal hygiene items including electric razors
  • Products made from real fur

If items are broken or need repair they are unlikely to be saleable. We do recycle as much as we can but this incurs a cost to dispose of unusable items. If you are unsure if your donation is saleable, please call the team for advice.

There is however a number of places that can home these items. Please visit Recycle Now to find out what to do with your unwanted goods and where to recycle them.

How do I arrange a furniture collection?

We offer free furniture collections for larger items, to arrange a collection please contact our Furniture Shop directly on 01206 890165. Larger items include:

  • Sofas, suites and armchairs
  • Tables, chairs, desks and cabinets (home office only)
  • Beds and bedroom furniture

Each individual upholstered item must have a fire label attached. All items collected need to be in good saleable condition; our collection drivers are happy to offer advice!

How you can help us
Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

Retail

To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566