Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468

Festive Fortnight

Help us be there 24/7 for our patients and families over the Christmas period by sponsoring a day in our Festive Fortnight.

Our SinglePoint team of call handlers and nurses provide advice and support to patients, families and health and social care professionals over the phone 24 hours, 7 days a week, and we don’t turn our phones to voicemail over the Christmas period. 


Last year, over the festive fortnight we took 1,342 calls from people who needed us at a difficult time, and this year we expect to help even more. Our SinglePoint team are vital in helping to ensure our patients can remain at home where they want to be at Christmas, spending time with their loved ones and tucking into a Christmas lunch – just like you.  


 “Having SinglePoint on the end of the phone was a relief for us to know we could ask for advice and support when we needed to, especially over the Christmas period.”

“I sometimes rang St Helena’s SinglePoint in the middle of the night which was like having a glimmer of light in the darkness.”

– Donna


Your business could help St Helena Hospice support hundreds of local people in your community this holiday season to remain as comfortable as possible and enjoy Christmas like other families. Will you sponsor SinglePoint for a day for £500?

To find out more, please call Sarah on 01206 931 468 or email swilson@sthelena.org.uk

Benefits for your company

• On the day that you pick to sponsor during the Festive Fortnight, we will share an image or video of you with your logo on our social media pages, sharing with our thousands of supporters that you are SinglePoint’s sponsor for the day 

• Your logo and link to your website on St Helena Hospice’s website ‘Festive Fortnight’ page

• Supporting a local charity is proven to motivate employees

• The opportunity for you to promote your involvement with a local charity 

• We will supply you with our ‘Proud supporter’ logo, for you to use on your website

“The comfort of knowing they were at the end of a telephone immediately night and day was a vital service that we relied on as a family. No queuing, no explaining ourselves every time, just professional high class help when we needed it the most.”

- Polly
Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

SinglePoint

24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566