Referrals: 01206 890360
The Hospice: 01206 845566
Fundraising: 01206 931468

Something you learn when working somewhere like St Helena is that making memories is so important and we truly believe in making every memory matter. Memories take us back to a time or place. They also remind us of people, relationships and feelings.

For some, Christmas can be a time of difficult memories, unhappy times and a place missing at the table but it’s also a time to make lots of wonderful memories and that’s no different for those who are staying at The Hospice or receiving care in their home.

Our staff and volunteers try to make it extra special for those receiving our care and people often say it’s the little things that make the most difference.

For one of our patients, Christmas was his favourite time of year but when it became clear that he wasn’t going to make it to Christmas, the tree in the garden was strung with lights and switched on in October so he could enjoy watching the twinkling of the lights through the window. A memory his family will never forget.

Will you make a donation this Christmas so families can continue to make every memory matter?

Many of you will already be part of our story and you will know what it means to be valued by St Helena and perhaps there is no price that we can put on such care but we want to help others make memories that they can treasure, memories that matter and bring comfort, memories that make up precious stories.

I had a planned admission into The Hospice for the Christmas period. There’s been a lot of fun and activities, we’ve had a fantastic Christmas dinner and they also wrapped up presents to give us on Christmas Day, which I thought was amazing. They always go that extra mile and do something that you don’t expect.

Please help our patients and their families by donating to our Tree of Memories appeal; an opportunity to give in memory of your loved one.

Wishing you a peaceful Christmas,

Gill Moore

Tree of Memories Services

This year we will be holding 3 services. You can find the most convenient service for you on our events page

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931468 or email , Monday to Friday between 9.00am and 5.00pm.


24 hour advice: SinglePoint 01206 890360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845566

Tendring community team
Telephone: 01255 221222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848163

Fax: 01206 752245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845566