The coronavirus is having a devastating impact around the world, so we want to assure you that at St Helena Hospice, we are doing whatever necessary to support local people facing incurable illness and bereavement right now and we will continue to do so for the duration of this crisis; and when the pandemic is over.
However, we need your urgent support.
Please watch this short message below from Susie Burnby, bereavement counsellor and team lead.
Through this pandemic we have seen such a tragic loss of life, both across the world and locally. It has been an experience that has affected so many people, with the circumstances in which people have died often being incredibly traumatic.
Dealing with the loss of a loved one at any time is never easy, but trying to navigate it through a global pandemic has made everything so much harder, because nothing about it has been ‘normal’.
Unlike many others, at St Helena Hospice, we not only provide bereavement support to families whose loved one has died with us, or were supported by our nurses in their own home, we offer it to the whole of our community, regardless of where or how someone has died.
Right now, as the number of people who needs our service starts to rise, our bereavement team is going to be needed more than ever. We need your help to ensure we can continue to provide the most appropriate support to everyone who needs us.
However, we’re facing a devastating loss of income as a result of coronavirus, so your support is urgently needed.
Please help us to ensure we’re able to help as many people as we can through this, for as long as they need.
If you are able to, please make a donation to our Urgent Appeal right now.
The virtual memory wall is a space for anyone to commemorate their loved ones and to share and celebrate their memories, no matter when, where or how they died.
Make your donation and leave a dedication for a loved one on our virtual memory wall using the button below. If you wish to leave a message for our staff instead please donate further down the page.
Over the last few months, we have dramatically changed the way we provide our vital care and support to ensure that patients and families towards the end of life across north east Essex, get the care and support they need, when they need it, for however long this crisis continues.
However, this has had a significant impact on our staff as they adjust to the new ways of working.
“In normal circumstances that’s when you hold your hand out, give them a hug, and support them... but we can’t do that anymore.” - Kelly Lee, Senior healthcare assistant
Care and compassion go hand in hand at St Helena Hospice and the pandemic is making it increasingly difficult to provide the support we’re so used to giving to our patients and families.
Nevertheless, our staff are finding new ways to provide comfort and will do whatever necessary to support patients and families during this difficult time, to ensure they receive the dignity and respect they deserve - and that we’re known for providing.
“I am so proud to work for St Helena Hospice. Through all of this, the support and compassion the whole team continues to provide is incredible. We are doing everything in our power to give families whatever precious last moments we can together in these truly awful circumstances, because they will never have these moments again.” - Kelly
Please, if you are able to, make a donation to our Urgent Appeal right now.
If you don't want to leave a message on our online memorial you can also donate using the button below and leave a message for our incredible team of staff and volunteers who are working day and night, putting aside their fears to provide the best possible care to loved ones.
We have expanded our bereavement service and partnered with Age Concern Colchester and North East Essex to ensure everyone locally can access and receive the support they need, in a timely way.
We are able to provide bereavement support and counselling to children, young people, families and adults over the phone or via video call.
By partnering with Age Concern, we have been able to draw on their resource of bereavement befrienders, who can provide a listening ear and some support over the phone immediately, until a St Helena counsellor is available. They can also continue to provide support after counselling sessions have finished, if the person feels that would be beneficial.
You can find out more about our partnership with Age Concern and the bereavement support available here
The local NHS has appointed St Helena Hospice as the lead organisation coordinating all out of hospital end of life care activity in north east Essex for the duration of the situation.
We have therefore expanded our SinglePoint service and we are working alongside community colleagues and primary care, bringing everyone together in order to respond to any needs in the community relating to end of life care.
To do that, we’ve taken on additional call handlers and nurses to respond to the increase in calls to our 24/7 advice line; and we’ve enhanced our rapid response service, visiting patients at home who are in crisis, day and night.
We have also increased the capacity of our inpatient unit, with an additional two beds at The Hospice, allowing us to care for up 18 patients at a time.
We have also partnered with Bluebird care to allow us to increase the number of beds on our Virtual Ward from eight to 14.
You can read more about this here
These vast changes, whilst vital for supporting local people facing dying, death and bereavement, do come at an extra cost to us.
As a charity, we need to raise around £2 million a year from our shops and fundraising combined and both of these have been significantly impacted for several months because of the coronavirus.
That’s why we’re asking you to please support our Urgent Appeal if you can.
Thank you for any help you are able to give us.
£15 could provide support and comfort to an individual grieving the death of a loved one over the phone with a bereavement support worker.
£20 could help a patient staying at The Hospice to keep their strength up by providing nutritious, home cooked meals for two days
£40 could provide vital care and support for patients at the end of their life from a registered nurse at The Hospice for two hours
£60 could provide a family facing the death of a loved one with advice and tools to support children to open up and share their feelings from our family support team.
£120 could help someone struggling with the traumatic death of a loved to be supported through six sessions of bereavement counselling.
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566