The coronavirus is having a devastating impact around the world, so we want to assure you that at St Helena Hospice we are doing everything we can to protect your loved ones in our care right now.
However, as we face these uncertain and challenging times, we need your urgent support.
Please watch the short message below from our director of care, Jo Tonkin.
To donate now, please scroll down.
We will do everything in our power to support our community in the coming days.
“We are facing a challenge more unfamiliar and frightening than anything I've ever witnessed. Every member of the healthcare team is adapting their role to cover any unmet need. We are all so proud of the job we do and I have faith that we will rise to meet this crisis with the courage and care that first brought us into healthcare.”
To prepare for the impending challenges, our services and the care we provide is adapting daily and we are doing everything we can to respond to this constantly changing situation effectively.
SinglePoint will become a central hub that will help co-ordinate end of life care across multiple services. We have moved staff over to these teams from other roles within St Helena and are retraining them to provide 24/7 advice and support over the phone, freeing up our nurses to quickly respond to patients in crisis with an emergency visit.
Our rapidly growing Virtual Ward can now care for eight patients at a time, with our healthcare assistants providing personal care to the patient and support for the family when a patient is in their last days of life – helping them remain at home if that is where they want to be.
And this is why we need urgently need your help.
We’re facing a devastating loss of income because of the impact of the coronavirus. We have shut our shops; postponed our events; and many of you who were planning on supporting us at work, at school, at home or just out and about, have had to put a hold on your fundraising.
As a charity, we need to raise around £2 million a year from our shops and fundraising combined and both of these will be significantly impacted for several months.
We have a duty to all those in our community who are at the end of life to care for them.
Please donate and support if you are able to.
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email email@example.com , Monday to Friday between 9.00am and 5.00pm.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566