Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468

Give a Cuddle appeal

Could you help us to make a difference to our patients and families by giving them the chance to have one last cuddle? To donate, please scroll down. 

When our director of care, Jo, started working at St Helena Hospice, she met a lady whose husband died at The Hospice, and she said something to Jo that struck her heart. 

In the last few days of her husband’s life, she was with him constantly 24 hours a day. She slept on a camp bed by his bedside, but what she wanted to do more than anything, was to get into bed and cuddle him like she had done her whole married life. The camp bed was lower than the medical bed and her arm went numb and painful as she reached up to him to hold his hand through the night. They had never spent a night apart and she felt in those last few days she couldn’t be as close to him as she would have wanted to be.

From that point on it became Jo’s focus to try to make sure that we have at least one cuddle bed at St Helena Hospice. 

A cuddle bed is a multi-functional medical bed which can expand out to a double bed. They cost around £15,000 each, so it’s not a cheap investment but it’s such a positive one. 

Jo said: “To me a cuddle bed is the icing on the cake; it’s the epitome of what we try to do at St Helena Hospice. Please help us to make the most of those last precious moments that families have together.”

To donate to our appeal, please scroll to the bottom of this page; or alternatively call our Fundraising office on 01206 931 468 and you can donate over the phone. 

"We’d slept for so long on our little camp beds next to our daughter Gemma. Every little noise, we had to get out to have a look because we couldn’ t see her. Towards the end I would get into bed with Gemma, not having much sleep at all. The nurses brought in another hospice bed so we could sleep at the same level as her, almost like a double bed to sleep in with her. It meant we could just lay and hold her hand at night. Gemma was unconscious then but we’d like to think she was aware we were so close."
Andy and Barb, Gemma’s parents

"I got a bit annoyed because there was nowhere for me to sleep. I wanted to be with my mum in case she d ied in the night. I was 16 and too tall to get on my mum’s bed because she was taking up the bed. The nurses understood because emotions were high, and the next day there was a pop up bed at the bottom of my mum’s bed . I slept so well knowing I was next to my mum."
Lauren, stayed with her mum at The Hospice
Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email , Monday to Friday between 9.00am and 5.00pm.


24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566