Funeral donations

Funeral and Memorial Services

Thank you for considering supporting St Helena at what must be an extremely difficult time. Asking your friends, family and loved ones to make donations to St Helena in lieu of flowers can help us to make a lasting difference in memory of your loved one.

When a loved one dies, there are many decisions that must be made. We understand this is an overwhelming process. It is our role to make this part of your journey as easy and stress free as possible for you, and going forward, Lizzie will be your point of contact at St Helena Hospice for any questions that you may have about supporting us in memory.

Collections

We can provide you with a transparent St Helena donation box that you can personalise with photos, a message or just your loved one’s name. If you would like collection envelopes to hand out, lay on seats, insert in the order of service or just have available on the day we can organise this for you. These envelopes provide the opportunity for donors to Gift Aid their donation, which can make their gift go even further.

To arrange either of these please email Lizzie on ldeed@sthelena.org.uk or call 01206 931 468 and we can organise this for you.

You may also like to set up a Timeless Tribute, these are our online memorial spaces that give you an easy way for your friends and family to remember, honour and celebrate the life of your loved one, by lighting a virtual candle, leaving a message of condolence or making a donation to St Helena in memory. To set up a Timeless Tribute click here.

Donations can also be made directly to us either over the phone, using our donate button on our website or by sending us a cheque in the post to:

St Helena Fundraising Office

Unit 1-4 The Atrium

Phoenix Square

Wyncolls Road

Colchester

CO7 7RH

We work very closely with the local funeral directors so please be sure to make them aware that you have chosen to support St Helena in lieu of flowers.

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

Retail

To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566