Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468

Fundraising need to knows

Here are some of our tips for keeping your event safe and legal:

Charity Statement

All of your promotional material, signage and collection buckets must clearly state the charity you are supporting and include the registered charity number. St Helena Hospice’s registered charity number is 280919.

We can provide you St Helena Hospice collection buckets and pots and also provide you with the appropriate logos to use.


Check with your local council whether or not you will need to obtain any special licences for example for public entertainment, alcohol, street collection. If you are planning or organising a collection in a publicly owned place there are strict legal requirements you must follow. Please advise us of your plans prior to applying.

Raffles and Lotteries

If you are holding a raffle and have a single prize worth more than £200 or you are selling tickets prior to then event then you may need a license from your Local Authority. For more information visit


Ensure you have the correct insurance in place when holding your event, speak to the owner of the event location to ensure necessary Public Liability Insurance is in place. You will not be covered by St Helena Hospice. 

Risk assessments

Remember that you are solely responsible for your event and must ensure it poses no risk to others. Please take a look at our risk assessment template to help you with this. It is important to identify any potential risks associated with your event. Please ensure you have adequate First Aid cover for the size of your event. For further advice check with the local council or get in touch with us.

Food hygiene

If there is food at your event please ensure you follow the appropriate food hygiene procedures. For more information visit

Data protection

Any information you keep about people in relation to your event must comply with the General Data Protection Act (GDPR). For more details about data protection visit

Photo Consent

You need to collect written permission from people if you are going to use a photo of them and the parents/guardians permission if you use any photos of children.


All money raised from your fundraising event must be donated to St Helena Hospice. If you are splitting the proceeds between multiple charities this must be clearly stated in any promotional material and we must be aware of the split prior to the event date.

For your own protection always make sure there is at least on other person supporting you with your event to ensure money is not left unattended.

Ensure the collection pots and buckets remain securely closed at all times and return them to the fundraising office unsealed. We will then count the money and confirm the grand total to you.

If you do need to count your money because it is not in a sealed collection box, then for your own protection ensure another person is with you.

Alternatively, if you would like to make a bank transfer to us, please get in contact and we can provide you the bank details. You can find out more about how to pay in your fundraising here

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email , Monday to Friday between 9.00am and 5.00pm.


24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566