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For individuals and families

Family Support

We support the families, friends and carers of local people who face incurable illness. Our goal is to be here every step of the way, helping life go on in the face of dying, death and bereavement.

Hospice in the Home

We reach out to people facing incurable illness to help them make their own choices and to live with dignity by visiting and supporting them in their homes. We offer individual care and total support, regardless of diagnosis or personal circumstances across North Essex.


SinglePoint is our 24/7 telephone advice line available for individuals facing incurable illness, their families, friends and carers. You can call SinglePoint on 01206 890360 to refer into any St Helena service or to call for help, information or for support to coordinate other health and social care services. 

The Hospice

The Hospice supports people in North Essex who have complex care needs that cannot be managed at home. We provide individual care and total support within our beds for people aged over 18 with complex needs due to advanced, progressive or incurable illness.

Complementary Therapies

We provide a wide range of complementary therapies to help patients, their families and carers who are facing stress and anxiety because of their illness and diagnosis.

Spiritual care

Our chaplaincy team is here to listen to your experiences; explore your concerns and help you find a sense of peace.

Safe Harbour

St Helena’s Safe Harbour project reaches out to people who traditionally have had difficulty accessing hospice services, such as people who are homeless, have a history of drug and alcohol addiction, people with a mental health problem, ethnic minorities, LGBTQ groups, refugees or those living in areas of deprivation.


At St Helena, we aim to improve people’s wellbeing by focusing on their physical, emotional and spiritual needs, bringing comfort and relief to all those who need it.

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email , Monday to Friday between 9.00am and 5.00pm.


To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.


24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566