Bereavement Support for Children

We provide bereavement support to any child or young person, regardless of previous hospice involvement or the cause of death.

Initially we offer a bereavement assessment to the whole family, including the parent/guardian, as we are aware that a significant death will impact everyone in the family. Following an assessment, we mutually agree on what support would be best in each family's circumstances. The options for support are: advice, information, telephone support, one to one, family group or a combination. We use talking or creative therapies which enabls people to express their thoughts and feelings whilst using different creative mediums, such as art, storytelling, puppets and toys.

We also run STARS (Sharing, Talking and Remembering Someone Special). STARS is a unique grief support programme for young families which we facilitate several times a year. The programme helps children, young people and their families to cope with the death of a parent or special person in their lives.

We aim to provide a safe, supportive environment where children and adults can meet and share their experiences and remember the person who has died through creative activities, alongside making friends.

We recommend attendance around four months after the death.

If you would like to access any of our Bereavement Support services either now or in the future, please do not hesitate to contact our Family Support Team on 01206 848 163 or by email to

We also offer advice, information, consultation and training to schools and other agencies or professionals involved with supporting bereaved children and families.

Without the help and generosity of our fundraisers and donors we wouldn't be able to offer our Bereavement Support to the local children and families who need it. We offer a number of ways that people can donate in memory of a loved one to help us to continue this support.

Useful Resources

Keeping in touch when you can't be with someone who is so ill that they might die leaflet

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email , Monday to Friday between 9.00am and 5.00pm.


To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.


24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566