Referrals: 01206 890360
The Hospice: 01206 845566
Fundraising: 01206 931468

We offer bereavement support to children, either individually or as a family group. We also help provide information and advice to families and schools in how to support children following the loss of a parent or grandparent.

If you would like to access any of our Bereavement Support services either now or in the future, please do not hesitate to contact our Bereavement Team on 01206 984274. You can also refer yourself or your children online.

We provide advice, information and consultation to bereaved families and other professionals involved in supporting bereaved people, families and children. We offer a bereavement assessment to the whole family, as we are aware that a significant death will impact on each member. Following an assessment we mutually agree on what support would be best in each family’s circumstances.

Without the help and generosity of our fundraisers and donors we wouldn’t be able to offer our Bereavement Support to the local children and families who need it. We offer a number of ways that people can donate in memory of a loved one to help us to continue this support.

Our STARS (Sharing, Talking and Remembering Someone Special) activity days help children and families cope with the death of a parent or special person in their lives. They enable young bereaved families to meet other families, and have an opportunity to talk about their experience alongside enjoying outdoor bush-craft activities in a local wood.  The day is run three times a year and is open to families who have been bereaved for at least three months.

Starbursts is our monthly drop-in bereavement support group for young bereaved families.  It enables children to meet children, teenagers to meet teenagers, and parents to meet parents in similar situations.  There is an opportunity to remember the person who has died through a range of creative activities alongside having fun and making friends.  We recommend attendance approximately 3 months after the death.

We also offer creative therapy and support which enables children and young people to express their thoughts and feelings whilst using different creative mediums, such as art, storytelling, puppets, music and toys.

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

SinglePoint

24 hour advice: SinglePoint 01206 890360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845566

Tendring community team
Telephone: 01255 221222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848163

Fax: 01206 752245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845566