We offer support to all those who have been bereaved in North Essex, regardless of the cause of death or where they have died. As grief is a very personal experience we offer a range of support tailored to the individual’s needs.
Many people manage their grief with the love, help and support of their family, friends and colleagues. However, some people may find they benefit from support from someone who is not closely involved in their life. Our goal is to be here every step of the way for people who need us, helping their life to go on in the face of bereavement.
If you would like to access any of our Bereavement Support services either now or in the future, please do not hesitate to contact our Bereavement Team on 01206 984274. You can also refer yourself online.
We offer a number of groups at different locations in Colchester and Clacton designed to help provide advice, coping strategies, peer support and friendship for people who are still adjusting to living with grief. Our groups are welcoming and typically structured to run for 6 weeks. In addition we provide a number of informal and drop-in groups which provide an opportunity for people to share their experiences and meet others in a similar situation.
Our Bereavement Support services also include one to one support and counselling where needed over the telephone, in the person’s home or at one of our day therapies centres. We have a helpful and experienced team of Bereavement Visitors and expert counsellors able to offer appointments during the day and on some evenings.
Each summer and at Christmas we provide an opportunity for families and friends to remember and mark the death of their loved one within an informal setting at one of our memorial services. These are a time of reflection, music and words together with a symbolic act of memorial. There is an opportunity to talk to our Chaplaincy team or members of the Bereavement Support Team after the service. Families are sent open invitations prior to these events.
Without the help and generosity of our fundraisers and donors we wouldn’t be able to offer our Bereavement Support to hundreds of local people each year. We offer a number of ways that people can donate in memory of a loved one to help us to continue this support.
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566