We offer support to all those who have been bereaved in north and mid Essex, regardless of the cause of death or when or where the individual has died.
We take referrals via our website or over the phone after a death has occurred and you can self-refer directly or be referred to us by someone who is supporting you, with your consent.
Each person is affected differently by bereavement and we aim to support you by helping your life to go on in the face of bereavement.
We offer time limited, one-to-one or group bereavement support or bereavement counselling, usually at one of our day therapy centres.
Our experienced bereavement volunteers offer support over the telephone, in the home or at one of St Helena’s day therapy centres.
The support we offer to you is dependent, on and tailored to, your needs, which we identify in your assessment based on the answers you give in your referral.
If you would like to access our bereavement service please refer yourself online by clicking here in the first instance, answering all questions as fully as possible. This will take you between 10-15 minutes to complete, so please ensure you have plenty of time available to fill this out. If you do not have access to the internet, please call 01206 984 274 to refer yourself.
During the global coronavirus pandemic, we are facing a tragic loss of life, often under very difficult circumstances including social isolation. Because of pressures on frontline services, and restrictions on visiting to hospitals etc, we understand that the death of your loved one may feel particularly traumatic.
At St Helena, we provide bereavement support to all, no matter the cause of death.
The death of your loved one does not have to be related to coronavirus and you do not need to have had support from St Helena prior to your referral for bereavement support. If you are bereaved at this time, you can refer yourself here or call 01206 984 274 for further information and support.
For further information about bereavement and coronavirus, including funerals and grieving in isolation please read our coping with bereavement leaflet here
We are currently running counsellor-led online Zoom groups for adults bereaved by suicide.
You can refer yourself or another adult for this service here
If you are joining the group and have been asked to fill in the 'scoring tool', you please download this here. Once completed, please email to email@example.com
Useful Phone Numbers
Age Concern Colchester and North East Essex - 01206 368 420
Hospice UK - 020 7520 8200
Health in Mind (IAPT) - 0300 330 5455
Survivors of Bereavement by Suicide - 07531 087 623
Samaritans (support to adults to prevent suicide and for those who need to talk) - 116 123 or email firstname.lastname@example.org (24 hour response time)
Papyrus (support for individuals up to 35 years old to prevent suicide) - 0800 068 4141 or email@example.com
Veterans Gateway - 0808 802 1212 or text 81212
Silverline (information, advice & friendship for older people) - 0800 4 70 80 90
SANDS (stillbirth & neonatal death charity) - 0808 164 3332
Social care, adult concern - 0345 603 7630
Social care, child concern - 0345 603 7627
One Support (housing & benefits advice) - 0300 123 1921
During the summer and at Christmas we provide an opportunity for families and friends to remember and commemorate the death of their loved one within an informal setting at one of our memorial services run by St Helena’s chaplaincy and bereavement teams.
Remember and celebrate a loved one this Christmas at one of our Light up a Life services - find your nearest service here
Without the help and generosity of our fundraisers and donors we wouldn’t be able to offer our Bereavement Support to hundreds of local people each year. We offer a number of ways that people can donate in memory of a loved one to help us to continue this support.
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email firstname.lastname@example.org , Monday to Friday between 9.00am and 5.00pm.
To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566