Family Support

St Helena supports the families, friends and carers of local people who face incurable illness. Our goal is to be here every step of the way, helping life go on in the face of dying, death and bereavement. This support is for all adults and children who have a link with someone who is receiving care from St Helena.

The help we offer includes counselling, family support and social work. We can give advice, support and assistance in discussing illness and treatments, and in helping prepare family members for the death of a loved one. 

This support may be one to one support, couple’s support, children and family sessions, and peer groups. We are only able to offer this support thanks to the generosity of our donors and fundraisers, you can make a donation here.

We aim to:

  • provide practical advice and information
  • provide a safe environment to explore thoughts and feelings
  • help families adjust to changes they are experiencing
  • learn new coping strategies
  • help those facing incurable illness and bereavement realise they are not alone
  • promote choice, build confidence and self-esteem

We can act as an advocate and liaise with employers and schools if needed. We can support children over five years of age and young people either individually or in a family group. Children under five will be supported via their parent/guardian or within their family unit and not individually.

We offer spiritual care, as well as physical and emotional care. The chaplaincy team is here to listen, journey with, enable and equip people to fulfil their spiritual needs and find inner peace. People like to talk about hope, peace, sense of meaning and purpose, faith, belief, relationships and forgiveness.

Useful Resources

Keeping in touch when you can't be with someone who is so ill that they might die leaflet

Due to the coronavirus pandemic, we are not able to provide the face to face support we would normally give families.

Our family support team has therefore put together some 'how to' videos for creative activities to do as a family; which also serve as a good way distraction, allowing your children to open up and share their feelings, worries, and questions etc.


This video provides families with tools to help children cope with their worries and questions through the use of a worry box; worry monster; and worry people.

'Dream Catcher'

If your child/ren are having trouble sleeping; having dreams or nightmares; or you're having trouble getting them to go to bed; this video could help you. Our family support team gives you instructions on how to make a dream catcher - as a fun activity for you and the children - as well as guidance on how to encourage your child to open up with you.

Contact Information

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email , Monday to Friday between 9.00am and 5.00pm.


To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.


24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560


To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566