Referrals: 01206 890 360
The Hospice: 01206 845 566
Fundraising: 01206 931 468
Coronavirus

Coronavirus Information

St Helena helps local people face incurable illness and bereavement. As an organisation, we are taking reasonable steps to protect those using our services, as well as those working and volunteering at our sites.

We are continually monitoring the Coronavirus situation and taking sensible and necessary precautions to protect our patients, families, staff, volunteers and supporters in line with the latest advice provided by the Department of Health and Social Care, NHS England and Public Health England. 

The symptoms of Coronavirus may be more severe in people with weakened immune systems, older people and those with long-term and life-threatening illnesses.

Services update

St Helena is as dedicated as ever to providing the best possible care and support to our patients and families across north Essex.

The Hospice; essential community nursing visits; and SinglePoint, our 24/7 advice line and Virtual Ward, will continue to run as normal. We are closely monitoring and following all Government advice, and we have plans in place to ensure we can provide the best possible care to our patients and families, whilst keeping them, and our staff and volunteers, protected

However, in order to protect our vulnerable patients from the Coronavirus (COVID-19), we are temporarily making some changes to some of our other services.

Day Therapies Groups that are usually run at the Joan Tomkins Centre in Colchester and Tendring Centre in Clacton will be suspended as of Wednesday 18th March 2020.

One to one bereavement and counselling support that is usually also run at these sites will be offered over the phone instead of face to face. We are also cancelling all Bereavement Drop-in Groups held every Wednesday at our Books, Brew & Boutique, and once a month on a Saturday at our Learning and Development Centre. 

We are reducing the number of Hospice in the Home visits we make to patients and families. Instead, our community clinical nurse specialists will be providing support over the phone, unless it is an emergency. 

If you are a patient in the community and your circumstances have changed and you need our support, please do call SinglePoint, any time 24/7 on 01206 890 360. 

Visiting The Hospice

As of Thursday 26th March 2020 we are suspending visits to The Hospice. 

Unless your loved one staying with us is in their last days of live and the senior nurse on duty has agreed otherwise, we ask that you do not visit The Hospice until we confirm otherwise.  

If you are visiting, the number of visitors around a bed at any one time is limited to one per bed.

If you are over 70 and not next of kin, we ask you to consider if your visit is necessary, for the safety of yourselves and our patients. At the moment, we ask that no children under the age of 16 visit The Hospice.

We ask you to please not use any of the communal areas, and if visiting and you would like food or a beverage, please ask a staff member and they will bring it to you. 

Please be advised, our staff will be adhering to wearing personal protective equipment (PPE) for various reasons in order to maintain patient safety. There may also be situations when visitors are asked to wear PPE to protect themselves and the public.

We kindly ask that all visitors respect our staff and the decision to suspend and restrict visiting at this time. 

Before visiting, please ensure you are compliant with the latest government guidance which can be found here

If you have any questions or concerns please ask to speak to the nurse in charge.

Urgent Appeal

We’re facing a devastating loss of income because of the impact of the coronavirus.

Right now, you can support us by donating to our emergency appeal so that we can continue to provide the expert and compassionate care our patients and families deserve and need. 

Click here to find out more about the appeal and donate

Upcoming events

We have made the difficult decision to postpone two of our upcoming mass participation events. 

Pier to Pier – 26th April 2020, Clacton or Walton Pier – postponed until the autumn – all participants will be contacted shortly

Bubble Rush – 30th May 2020, Castle Park, Colchester – postponed until Saturday 19th September – all participants will be contacted shortly

Participants will automatically be transferred over to the new date. 

If you're no longer able to take part please get in touch as follows:

Pier to Pier - please call us on 01206 931 468 or email events@sthelena.org.uk

Bubble Rush - this event is managed by Extreme Adventure please contact them on 01270 524 075 or by email to 

info@bubblerush.co.uk.

St Helena’s shops

We have temporarily shut all our St Helena shops and our donation centre. 

We kindly ask you not to leave donations outside our shops or donation centre.

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

SinglePoint

24 hour advice: SinglePoint 01206 890 360 

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists. 

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566