Coronavirus

Coronavirus Information

St Helena helps local people face incurable illness and bereavement. As an organisation, we are taking reasonable steps to protect those using our services, as well as those working and volunteering at our sites.

We are continually monitoring the Coronavirus situation and taking sensible and necessary precautions to protect our patients, families, staff, volunteers and supporters in line with the latest advice provided by the Department of Health and Social Care, NHS England and Public Health England.

The symptoms of Coronavirus may be more severe in people with weakened immune systems, older people and those with long-term and life-threatening illnesses.

Services update

St Helena is as dedicated as ever to providing the best possible care and support to our patients and families across north Essex.

Below are video updates from our chief executive, Mark Jarman-Howe, and director of care, Jo Tonkin, about the changes to our services. You can also read more here

The Hospice; essential community nursing visits; and SinglePoint, our 24/7 advice line and Virtual Ward, continue to run as normal. We are closely monitoring and following all Government advice, and we have plans in place to ensure we can provide the best possible care to our patients and families, whilst keeping them, and our staff and volunteers, protected.

However, in order to protect our vulnerable patients from the Coronavirus (COVID-19), we have temporarily made some changes to some of our other services.

Day Therapies Groups that are usually run at the Joan Tomkins Centre in Colchester and Tendring Centre in Clacton are suspended as of Wednesday 18th March 2020.

One to one bereavement and counselling support that is usually also run at these sites will be offered over the phone instead of face to face. We are also cancelling all Bereavement Drop-in Groups held every Wednesday at our Books, Brew & Boutique, and once a month on a Saturday at our Learning and Development Centre.

We are reducing the number of Hospice in the Home visits we make to patients and families. Instead, our community clinical nurse specialists will be providing support over the phone, unless it is an emergency.

If you are a patient in the community and your circumstances have changed and you need our support, please do call SinglePoint, any time 24/7 on 01206 890 360.

Visiting The Hospice

Updated 23rd September 2020

Dr Emma Tempest, consultant at St Helena, has recorded a short message for you regarding visiting.

Our visitors are a highly valued part of Hospice life and bring great comfort to the patients, but at this difficult time, we are having to make the right decisions to protect our vulnerable patients and the staff caring for them.

All visits must be pre-arranged with Myland Hall Main Reception. Please call 01206 845566 to do this.

Currently, visiting The Hospice is only permissible for those visiting patients. Unfortunately, we are unable to allow visitors to The Hospice for any other reason. We will update you should this change.

If you would like to visit The Hospice to view the Book of Remembrance, please book an appointment with Myland Hall reception. If you are visiting the Book of Remembrance, visiting is only permissible for one household at any one time. 

The rules outlined below are designed to protect our patients by adhering to social distancing guidance and limiting the number of people moving through the ward at any one time:

  • Visiting will be permitted between the hours of 3pm – 7.30pm each day.
  • Visits are limited to one person per patient per day (*exceptions may be made for patients at the very end of life and minors who wish to visit, however if more than one person is visiting at one time, they must be from the same household – please speak to the nurse in charge*)
  • Please do not visit if you are displaying any symptoms of Covid-19 (ie new persistent cough, high temperature, loss/change of taste/smell).
  • If you wish to speak with a doctor, please let us know in advance of your visit and we will try to arrange this for you.
  • The smoking shelter is for patients only. Please refrain from meeting in this area.
  • The garden and all St Helena grounds at Myland Hall are part of the ward environment and subject to the same rules regarding visiting.
  • We ask you to limit your visit to a maximum of 90 minutes. If you do not leave at the end of this allotted time, you will be asked to do so.
  • You will be asked to use hand sanitiser on arrival and supplied with a face mask, apron and gloves to wear. Please wear this throughout your visit and dispose of it in reception when leaving.
  • Please plan your visit. You may wish to bring a drink or snack. This is particularly important in hot weather.
  • Guidance will be reviewed periodically according to government guidelines.
  • If you are unable to visit, please ask ward staff about other ways to stay in contact e.g. email (keepintouch@sthelena.org.uk) or video calls (ipads are available on the ward for patients’ use).
  • The safety of all our patients and staff is our priority. Therefore, we reserve the right to ask you to leave the premises if you do not adhere to the current guidance.

We thank you for your understanding and co-operation at this challenging time.

Please be advised, our staff will be adhering to wearing personal protective equipment (PPE) for various reasons in order to maintain patient safety. There may also be situations when visitors are asked to wear PPE to protect themselves and the public.

We kindly ask that all visitors respect our staff and the decision to suspend and restrict visiting at this time.

Before visiting, please ensure you are compliant with the latest government guidance which can be found here.

If you have any questions or concerns please ask to speak to the nurse in charge.

Information for relatives/friends of patients at The Hospice

If you have a relative or friend staying at The Hospice and you would like to check on their condition or make sure they're ok, please in the first instance call the next of kin to ask for an update, as we will be in regular contact with them.

If you do phone The Hospice to ask after your loved one, please bear with us in waiting for a response. Our nursing staff are often with patients when loved one's phone, and to speak with you they have to disrobe their PPE, dispose of it, and then when they return put on all new PPE to resume the duty they were in the middle of. With a shortage of PPE, we're desperately trying to do everything we can to avoid wasting it's use. We will therefore ask that you either speak with the next of kin for an update; or leave your details and one of our team will come back to you as soon as they have an appropriate moment to do so.

Please be assured that if anything changes in your loved one's condition or if we need to update you on anything, we will be in contact with the next of kin.

We thank you for your understanding at this time.

Integrated end of life service with Anglian Community Enterprise

During the coronavirus pandemic, St Helena and Anglian Community Enterprise are offering an integrated end of life service with 24 hour telephone support and triage and rapid response nursing as well as an increased number of hospice and community hospital beds. To refer to any part of this service please use the referral form here.

Please note we can only receive referrals from NHS email addresses - if you need to make a professional referral and do not have an NHS email address please call us on 01206 890360 to ensure your referral is received.

Support St Helena

We’re facing a devastating loss of income because of the impact of the coronavirus.

If you would like to support us to secure the future of St Helena, here are some of the ways you can:

- Make a donation

- Fundraise Your Way

- Play our Lottery

- Volunteer

- Give a regular gift

- Visit our shops 

Upcoming events

We have had to make some difficult decisions regarding our mass participation events. All participants have been contacted.

Bubble Rush – 30th May 2020, Castle Park, Colchester – postponed until Saturday 8th May 2021

If you're no longer able to take part please get in touch as follows:

Bubble Rush - this event is managed by Extreme Adventure please contact them on 01270 524 075 or by email to
info@bubblerush.co.uk.

St Helena’s shops

All of our shops have now re-opened following temporary closure, though some are operating with reduced trading hours, please check individual shop pages here for opening times.

We want to assure our shoppers that we have taken every step to ensure their safety, as well the safety of our staff and volunteers.

We have followed the Government’s guidelines and our shop layouts have all been rearranged to allow us to easily implement social distancing and to provide measures that many will be used to from visiting supermarkets: designated queuing outside with 2m spacing; hand sanitiser station at entrance; a limited number of customers allowed in store at any one time; perspex screen at the till point; etc.

Donation centre

Our donation centre in Peartree Road reopened on Monday 1st June. We have been overwhelmed by the support and donations we have received since we have reopened.

Unfortunately, because of the 48 hour quarantine of all donations, it’s providing difficult for our staff to accept and process all these donations in one day. We’re therefore reducing our opening hours as a temporary measure as follows:

Monday: Closed
Tuesday: 10am - 4pm
Wednesday: 10am - 4pm
Thursday: 10am - 4pm
Friday: 10am - 4pm
Saturday: 10am - 4pm
Sunday - Closed

From Monday 26th October the donation centre will be open 9am - 4.30pm Monday to Saturday.

How to drop off your donations:

  • Please ensure all donations are bagged
  • When you arrive at the donation centre you will be met at the door where a member of our team will receive the donations
  • We ask you to remain 2 metres away from our team and anyone else during your drop off
  • If you have to queue, there are 2 metre marks on the floor to allow you to remain 2m away from others
  • During busy periods we ask you remain patient, we will work as quickly as we can

Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

Retail

To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566