St Helena helps local people face incurable illness and bereavement. As an organisation, we are taking reasonable steps to protect those using our services, as well as those working and volunteering at our sites.
We are continually monitoring the Coronavirus situation and taking sensible and necessary precautions to protect our patients, families, staff, volunteers and supporters in line with the latest advice provided by the Department of Health and Social Care, NHS England and Public Health England.
The symptoms of Coronavirus may be more severe in people with weakened immune systems, older people and those with long-term and life-threatening illnesses.
St Helena is as dedicated as ever to providing the best possible care and support to our patients and families across north Essex.
Below are video updates from our chief executive, Mark Jarman-Howe, and director of care, Jo Tonkin, about the changes to our services. You can also read more here
The Hospice; essential community nursing visits; and SinglePoint, our 24/7 advice line and Virtual Ward, continue to run as normal. We are closely monitoring and following all Government advice, and we have plans in place to ensure we can provide the best possible care to our patients and families, whilst keeping them, and our staff and volunteers, protected.
However, in order to protect our vulnerable patients from the Coronavirus (COVID-19), we have temporarily made some changes to some of our other services.
Day Therapies Groups that are usually run at the Joan Tomkins Centre in Colchester and Tendring Centre in Clacton are suspended as of Wednesday 18th March 2020.
One to one bereavement and counselling support that is usually also run at these sites will be offered over the phone instead of face to face. We are also cancelling all Bereavement Drop-in Groups held every Wednesday at our Books, Brew & Boutique, and once a month on a Saturday at our Learning and Development Centre.
We are reducing the number of Hospice in the Home visits we make to patients and families. Instead, our community clinical nurse specialists will be providing support over the phone, unless it is an emergency.
If you are a patient in the community and your circumstances have changed and you need our support, please do call SinglePoint, any time 24/7 on 01206 890 360.
As of Thursday 26th March 2020 we are suspending visits to The Hospice.
Unless your loved one staying with us is in their last days of live and the senior nurse on duty has agreed otherwise, we ask that you do not visit The Hospice until we confirm otherwise.
If you are visiting, the number of visitors around a bed at any one time is limited to one per bed.
If you are over 70 and not next of kin, we ask you to consider if your visit is necessary, for the safety of yourselves and our patients. At the moment, we ask that no children under the age of 16 visit The Hospice.
We ask you to please not use any of the communal areas, and if visiting and you would like food or a beverage, please ask a staff member and they will bring it to you.
Please be advised, our staff will be adhering to wearing personal protective equipment (PPE) for various reasons in order to maintain patient safety. There may also be situations when visitors are asked to wear PPE to protect themselves and the public.
We kindly ask that all visitors respect our staff and the decision to suspend and restrict visiting at this time.
Before visiting, please ensure you are compliant with the latest government guidance which can be found here.
If you have any questions or concerns please ask to speak to the nurse in charge.
If you have a relative or friend staying at The Hospice and you would like to check on their condition or make sure they're ok, please in the first instance call the next of kin to ask for an update, as we will be in regular contact with them.
If you do phone The Hospice to ask after your loved one, please bear with us in waiting for a response. Our nursing staff are often with patients when loved one's phone, and to speak with you they have to disrobe their PPE, dispose of it, and then when they return put on all new PPE to resume the duty they were in the middle of. With a shortage of PPE, we're desperately trying to do everything we can to avoid wasting it's use. We will therefore ask that you either speak with the next of kin for an update; or leave your details and one of our team will come back to you as soon as they have an appropriate moment to do so.
Please be assured that if anything changes in your loved one's condition or if we need to update you on anything, we will be in contact with the next of kin.
We thank you for your understanding at this time.
During the coronavirus pandemic, St Helena and Anglian Community Enterprise are offering an integrated end of life service with 24 hour telephone support and triage and rapid response nursing as well as an increased number of hospice and community hospital beds. To refer to any part of this service please use the referral form here.
Please note we can only receive referrals from NHS email addresses - if you need to make a professional referral and do not have an NHS email address please call us on 01206 890360 to ensure your referral is received.
We’re facing a devastating loss of income because of the impact of the coronavirus.
Right now, you can support us by donating to our emergency appeal so that we can continue to provide the expert and compassionate care our patients and families deserve and need.
We have made the difficult decision to postpone two of our upcoming mass participation events.
Pier to Pier – 26th April 2020, Clacton or Walton Pier – postponed until the autumn – all participants have been contacted
Bubble Rush – 30th May 2020, Castle Park, Colchester – postponed until Saturday 19th September – all participants have been contacted
Participants will automatically be transferred over to the new date.
If you're no longer able to take part please get in touch as follows:
Pier to Pier - please call us on 01206 931 468 or email firstname.lastname@example.org
Bubble Rush - this event is managed by Extreme Adventure please contact them on 01270 524 075 or by email to
We have temporarily shut all our St Helena shops and our donation centre.
We kindly ask you not to leave donations outside our shops or donation centre.
Following the announcement from the Prime Minister, Boris Johnson, on Monday 25th May we expect to open the following shops on Monday 15th June (unless there are any further developments):
Books, Brew and Boutique (coffee shop will remain closed)
Peartree Road Furniture Shop
All of the above will reopen with reduced shopping hours of Monday to Saturday, 10am to 4pm.
We want to assure our shoppers that we have taken every step to ensure their safety, as well the safety of our staff and volunteers.
We have followed the Government’s guidelines and our shop layouts have all been rearranged to allow us to easily implement social distancing and to provide measures that many will be used to from visiting supermarkets: designated queuing outside with 2m spacing; hand sanitiser station at entrance; a limited number of customers allowed in store at any one time; perspex screen at the till point; etc.
Our donation centre in Peartree Road will reopen on Monday 1st June with reduced opening hours of Monday to Friday, 10am - 4pm.
Please note we will currently not be accepting donations of furniture.
How to drop off your donations:
To contact the St Helena Fundraising team, please telephone 01206 931 468 or email email@example.com , Monday to Friday between 9.00am and 5.00pm.
24 hour advice: SinglePoint 01206 890 360
SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.
To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.
The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU
Telephone: 01206 845 566
You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:
Telephone: 01206 845 566
Tendring community team
Telephone: 01255 221 222
You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:
Telephone: 01206 848 163
Fax: 01206 752 245
You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222
Tendring Centre Postcode for Sat Navs: CO15 1EU
The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm
The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466
For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464
If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360
To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm
The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560
For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397
To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.
If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.
Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566