Visiting our sites

Visiting The Hospice

Visitors are a highly valued part of hospice life and bring great comfort to our patients, but at this difficult time, we are having to make the right decisions to protect our vulnerable patients and the staff caring for them.

All visits must be pre-arranged. To arrange a visit please call reception on 01206 845566.

Before visiting please familiarise yourself with our Visiting Agreement which outlines a number of rules designed to protect our patients by adhering to social distancing and limiting the number of people moving through the ward at any one time.

Travelling to our sites

St Helena is working in partnership with the Colchester Travel Plan Club to encourage and support staff and visitors to explore other options for travelling to our Myland Hall site, as an alternative to driving. This is part of our commitment to help promote sustainable travel as a way of reducing traffic congestion and air pollution.

Directions to The Hospice, Joan Tomkins Centre (for Day Therapies) and Learning and Development Centre CO4 9JU

Walking

These buildings are just a short walk away from local bus stops, including the central bus stops behind Tesco Highwoods.

Cycling

There is an open bike shed outside our Myland Hall site located next to the Joan Tomkins Centre. You can download the Colchester Cycle map from the Cycle Colchester website, where you can also find useful information to help and support cyclists.

Bus

For up to date information about bus services to our nearest stop, Barncroft Close bus stop on Eastwood Drive, please click on the link Plan your journey | Traveline.

Train

The nearest station is Colchester North Station. You can plan your journey to Colchester North station on the Greater Anglia website. It is an approximate 25 minute walk from Colchester station to our Myland Hall site. You can catch a bus from the station or taxis are available, again we suggest Traveline Plan your journey | Traveline.

Car share

If you have to travel by car, could you car share with colleagues, friends or relatives?

Driving

We have limited parking at our Myland Hall site, but specific disabled and patient / visitor’s parking bays are available. We politely ask all visitors to be respectful to our neighbours and only park considerately in safe areas on Eastwood drive, if no parking bays on site are free.

Contact Entries
Contact Information
Fundraising

To contact the St Helena Fundraising team, please telephone 01206 931 468 or email fundraising@sthelena.org.uk , Monday to Friday between 9.00am and 5.00pm.

Retail

To contact the St Helena Retail team, for enquiries about our shops, donation centre and house clearance service please telephone 01206 890 165.

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

The Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, C04 9JU

Telephone: 01206 845 566

Hospice in the Home

You can contact The Hospice in the Home Team Monday to Friday, between 9.00am and 5.00pm on:

Colchester/Halstead team
Telephone: 01206 845 566

Tendring community team
Telephone: 01255 221 222

Day Therapies

You can contact the Joan Tomkins Centre (Colchester) Monday to Friday between 9.00am and 5.00pm on:

Telephone: 01206 848 163

Fax: 01206 752 245

You can contact the St Helena Tendring Centre (Clacton) Monday to Friday, between 9.00am and 5.00pm on 01255 221 222

Tendring Centre Postcode for Sat Navs: CO15 1EU

Human Resources

The HR Team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Finance Team

To contact the St Helena Finance Team please telephone 01206 931 450 Monday to Friday, 9.00am to 5.00pm

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566